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杭州西湖美居酒店
8.6
/10
非常好
54个评论
客人对住宿的评价
Meiling
10.0
/ 10
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
查看翻译
Verified traveler
10.0
/ 10
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
查看翻译
YINGLING
10.0
/ 10
因出差早上返台出境前钱包含证件遗失，被迫需留杭办证件，一个人东奔西走一整天，在心情五味杂陈下，当晚看上这离出入境近，可方便我办证的酒店(还请警员电话确认没证件能入住)，没想到却意外爱上这酒店。
1.24当天晚班的Alex，看到我的疲惫及身无分文的出现在前台办入住(我是透过订房网下单，系统纪录的卡号付款入住)，主动说要请我吃外卖，被我不想麻烦他人婉拒后，没想到没想到，没多久他居然端了一碗面到我房间，放下碗就离开，不让我有压力觉得没钱的尴尬，离开前拍拍我肩膀鼓励.. 我承认我是伴着眼泪吃完这碗热热的汤面的，这是我这一年吃过最好吃的面，满满感谢。
(因为其实他也可以就当我一般客人，甚么都不做，办完入住就不管，他还能多点时间休息，但他却选择为入住客人多做点什么)
顿时让我出差六年，到处飞到处住，懒得写评论的人，都忍不住想主动写好评。
还有1.25前台的实习生(我照片中短发那位女生)，也提供我好多协助，举凡打车，通融两点退房
(因三点才能拿证，帮了好大的忙)等等，其实我因为要处理出境很多事，一直待在前台，在旁边看到她其实挺忙，要call客退房，要服务每个都说很急的客人，但她始终很平静很高EQ的应对，我当下觉得这酒店好会请员工，各各都那么优秀。
设施部份，马通是免治的(坐下时是温的，有自动冲水等)，房间很干净，床很好躺，隔音很佳，空间够大，灯很先进，房间味道很好无异味。
人在无助时，特别看的出人情冷暖，只想说感谢感谢再感谢。
#PS. HOTEL. COM没法让人写长感言，时间久就跳离，网站也没储存内容，我重头写感想好几次，平常绝对没耐心写，但酒店良好的体验，让我心甘情愿一定要留成功
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No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
主要设施
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餐厅
24 小时前台
电梯
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No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
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进一步了解杭州西湖美居酒店
注意：这家酒店以前名为Mercure Hangzhou West Lake
位置
杭州西湖美居酒店位于下城区地区/城市。
关于杭州西湖美居酒店
入住期间，一定要去这家酒店的健身中心锻炼一下。
24小时前台随时为您服务，从入住到退房，或您需要的任何帮助。如果您还有其他需求，请随时联系前台，我们随时准备为您提供服务。
在杭州西湖美居酒店品尝您最喜爱的菜肴，这里有专为您准备的特色菜肴。
根据大多数酒店客人的评价，杭州西湖美居酒店是一家舒适且服务一流的酒店。
凭借提供的各种设施，杭州西湖美居酒店是您入住的理想场所。
杭州西湖美居酒店的所有设施
其他
公共设施
- OTHER
- 餐厅
- 无烟区
- 保险箱
- 咖啡店
- 大堂咖啡/茶
- 电梯
酒店服务
- 洗衣服务
- 旅行
- 行李寄存
- 快速退房
- 24小时接待员
- 门房
一般
- 停车场
- 停车场（收费）
- 露台
食物和饮品
- 酒吧
- 早餐
商业设施
- 会议室
- 商务中心
体育和娱乐
- 健身
住宿政策与一般信息在杭州西湖美居酒店
重要备注
- 自助式早餐费用：成人约为 CNY 69 至 69，儿童约为 CNY 0 至 69
- 自助泊车费用：每天 CNY10（自由进出）
上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。
- 可能需收取加人费用，具体费用取决于住宿的政策。
- 入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
- 特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
- 此住宿接待方接受的付款方式有：信用卡、借记卡，以及现金
- 住宿确认执行下列清洁和消毒规程：ALLSAFE 安心悦界（雅高酒店）。
前台工作人员将在住客到店时接待。
Hotel only accepts guests with minimum age of 18
入住/退房时间
入住：
从 12:00
退房：
在此之前 12:00
酒店政策暂未公布。
一般信息
热门设施 | 餐厅, 24 小时前台, 电梯 |
入住/退房时间 | 从 12:00 - 到 12:00 |
早餐供应 | 是的，酒店有提供早餐的房间 |
杭州西湖美居酒店 的可用房间 | 292个房间 |
杭州西湖美居酒店 的楼层数是多少 | 17 层 |
在杭州西湖美居酒店的其他设施 | {显示设施类型} |
常见问题解答在杭州西湖美居酒店
杭州西湖美居酒店有哪些可用设施？
杭州西湖美居酒店有顶级设施，例如餐厅, 24 小时前台, 电梯。（有些可能需要额外收费）
杭州西湖美居酒店的常规入住和退房时间是什么？
杭州西湖美居酒店标准入住时间开始于从 12:00最晚退房时间为在此之前 12:00
杭州西湖美居酒店提供早餐吗？
是，杭州西湖美居酒店提供早餐。但您需要选择含早餐的房型，若预订不含早餐的房型则需支付额外费用。
杭州西湖美居酒店 是几星级酒店？
杭州西湖美居酒店 是一家 3.5 星级酒店。
杭州西湖美居酒店 一共有几层楼？
杭州西湖美居酒店 共设有 17 层楼。
查看所有
更多旅客的评论在杭州西湖美居酒店
综合评分和评论 Mercure Hangzhou West Lake
Traveloka (8)
其他来源 (46)
8.6
非常好
基于 46 条评论
清洁度
9.0
客房舒适度
8.8
服务和设施
8.6
排序方式
最相关
偏好
查看全部
旅行者评论 Mercure Hangzhou West Lake
每页评论数
20
40
热门评论
Sau Hing
8.0
/10
评论于 336几周前
Hotels.com verified review
Staff are willing to help.
CHIA SEN
4.0
/10
评论于 349几周前
Hotels.com verified review
這次在這家飯店住了3天、第一天到飯店的時後就遇到飯店給我的房卡打不開房門、這次住了高級房在9樓因爲飯店旁邊就是高架橋、所以很吵、網路也沒辦法用、早餐CNY69但不好吃、而且飯店位置也不好找、出入不是很方便、下次不會再選擇這家飯店～
YINGLING
10.0
/10
评论于 356几周前
Hotels.com verified review
因出差早上返台出境前钱包含证件遗失，被迫需留杭办证件，一个人东奔西走一整天，在心情五味杂陈下，当晚看上这离出入境近，可方便我办证的酒店(还请警员电话确认没证件能入住)，没想到却意外爱上这酒店。
1.24当天晚班的Alex，看到我的疲惫及身无分文的出现在前台办入住(我是透过订房网下单，系统纪录的卡号付款入住)，主动说要请我吃外卖，被我不想麻烦他人婉拒后，没想到没想到，没多久他居然端了一碗面到我房间，放下碗就离开，不让我有压力觉得没钱的尴尬，离开前拍拍我肩膀鼓励.. 我承认我是伴着眼泪吃完这碗热热的汤面的，这是我这一年吃过最好吃的面，满满感谢。
(因为其实他也可以就当我一般客人，甚么都不做，办完入住就不管，他还能多点时间休息，但他却选择为入住客人多做点什么)
顿时让我出差六年，到处飞到处住，懒得写评论的人，都忍不住想主动写好评。
还有1.25前台的实习生(我照片中短发那位女生)，也提供我好多协助，举凡打车，通融两点退房
(因三点才能拿证，帮了好大的忙)等等，其实我因为要处理出境很多事，一直待在前台，在旁边看到她其实挺忙，要call客退房，要服务每个都说很急的客人，但她始终很平静很高EQ的应对，我当下觉得这酒店好会请员工，各各都那么优秀。
设施部份，马通是免治的(坐下时是温的，有自动冲水等)，房间很干净，床很好躺，隔音很佳，空间够大，灯很先进，房间味道很好无异味。
人在无助时，特别看的出人情冷暖，只想说感谢感谢再感谢。
#PS. HOTEL. COM没法让人写长感言，时间久就跳离，网站也没储存内容，我重头写感想好几次，平常绝对没耐心写，但酒店良好的体验，让我心甘情愿一定要留成功
阅读更多
sin
6.0
/10
评论于 373几周前
Hotels.com verified review
冷氣不太好，像似時鐘酒店，但去哪都方便，走路15分鐘左右，性價品很高的酒店，值得一住
清波
8.0
/10
评论于 381几周前
Hotels.com verified review
飯店的早餐不優
yasin
6.0
/10
评论于 24几周前
Hotels.com verified review
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
商业
8.0
/10
评论于 26几周前
Expedia Group verified review
Everything was as I expected, clean and neat with helpful staff.
HIROSHI
休闲
4.0
/10
评论于 26几周前
Expedia Group verified review
The room space is not enough.especially clothes strorage space.
Markus
10.0
/10
评论于 33几周前
Expedia Group verified review
Sehr gute Unterstützung !
Meiling
休闲 家庭
10.0
/10
评论于 34几周前
Expedia Group verified review
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
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Verified traveler
朋友和家人 好友同行
10.0
/10
评论于 305几周前
Expedia Group verified review
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Yosuke
休闲 好友同行
10.0
/10
评论于 306几周前
Expedia Group verified review
清潔でアクセスもよく文句なしです。
ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。
Verified traveler
6.0
/10
评论于 307几周前
Hotels.com verified review
近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。
Verified traveler
朋友和家人
10.0
/10
评论于 308几周前
Hotels.com verified review
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
休闲 好友同行
8.0
/10
评论于 310几周前
Expedia Group verified review
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
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Oh
朋友和家人
8.0
/10
评论于 310几周前
Hotels.com verified review
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
休闲 好友同行
10.0
/10
评论于 312几周前
Expedia Group verified review
Nice, worth the price for stay. Clean as well. Eecommended
Eun Gyeong
10.0
/10
评论于 312几周前
Hotels.com verified review
정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
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Verified traveler
休闲 家庭
10.0
/10
评论于 315几周前
Expedia Group verified review
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
商业
8.0
/10
评论于 315几周前
Expedia Group verified review
Great central location, clean tidy rooms. Definitely recommend
每页评论数
20
40
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综合评分和评论 Mercure Hangzhou West Lake
Traveloka (8)
其他来源 (46)
8.6
非常好
基于 46 条评论
清洁度
9.0
客房舒适度
8.8
服务和设施
8.6
排序方式
最相关
偏好
查看全部
旅行者评论 Mercure Hangzhou West Lake
每页评论数
20
40
热门评论
Sau Hing
8.0
/10
评论于 336几周前
Hotels.com verified review
Staff are willing to help.
CHIA SEN
4.0
/10
评论于 349几周前
Hotels.com verified review
這次在這家飯店住了3天、第一天到飯店的時後就遇到飯店給我的房卡打不開房門、這次住了高級房在9樓因爲飯店旁邊就是高架橋、所以很吵、網路也沒辦法用、早餐CNY69但不好吃、而且飯店位置也不好找、出入不是很方便、下次不會再選擇這家飯店～
YINGLING
10.0
/10
评论于 356几周前
Hotels.com verified review
因出差早上返台出境前钱包含证件遗失，被迫需留杭办证件，一个人东奔西走一整天，在心情五味杂陈下，当晚看上这离出入境近，可方便我办证的酒店(还请警员电话确认没证件能入住)，没想到却意外爱上这酒店。
1.24当天晚班的Alex，看到我的疲惫及身无分文的出现在前台办入住(我是透过订房网下单，系统纪录的卡号付款入住)，主动说要请我吃外卖，被我不想麻烦他人婉拒后，没想到没想到，没多久他居然端了一碗面到我房间，放下碗就离开，不让我有压力觉得没钱的尴尬，离开前拍拍我肩膀鼓励.. 我承认我是伴着眼泪吃完这碗热热的汤面的，这是我这一年吃过最好吃的面，满满感谢。
(因为其实他也可以就当我一般客人，甚么都不做，办完入住就不管，他还能多点时间休息，但他却选择为入住客人多做点什么)
顿时让我出差六年，到处飞到处住，懒得写评论的人，都忍不住想主动写好评。
还有1.25前台的实习生(我照片中短发那位女生)，也提供我好多协助，举凡打车，通融两点退房
(因三点才能拿证，帮了好大的忙)等等，其实我因为要处理出境很多事，一直待在前台，在旁边看到她其实挺忙，要call客退房，要服务每个都说很急的客人，但她始终很平静很高EQ的应对，我当下觉得这酒店好会请员工，各各都那么优秀。
设施部份，马通是免治的(坐下时是温的，有自动冲水等)，房间很干净，床很好躺，隔音很佳，空间够大，灯很先进，房间味道很好无异味。
人在无助时，特别看的出人情冷暖，只想说感谢感谢再感谢。
#PS. HOTEL. COM没法让人写长感言，时间久就跳离，网站也没储存内容，我重头写感想好几次，平常绝对没耐心写，但酒店良好的体验，让我心甘情愿一定要留成功
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sin
6.0
/10
评论于 373几周前
Hotels.com verified review
冷氣不太好，像似時鐘酒店，但去哪都方便，走路15分鐘左右，性價品很高的酒店，值得一住
清波
8.0
/10
评论于 381几周前
Hotels.com verified review
飯店的早餐不優
yasin
6.0
/10
评论于 24几周前
Hotels.com verified review
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
商业
8.0
/10
评论于 26几周前
Expedia Group verified review
Everything was as I expected, clean and neat with helpful staff.
HIROSHI
休闲
4.0
/10
评论于 26几周前
Expedia Group verified review
The room space is not enough.especially clothes strorage space.
Markus
10.0
/10
评论于 33几周前
Expedia Group verified review
Sehr gute Unterstützung !
Meiling
休闲 家庭
10.0
/10
评论于 34几周前
Expedia Group verified review
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
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Verified traveler
朋友和家人 好友同行
10.0
/10
评论于 305几周前
Expedia Group verified review
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Yosuke
休闲 好友同行
10.0
/10
评论于 306几周前
Expedia Group verified review
清潔でアクセスもよく文句なしです。
ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。
Verified traveler
6.0
/10
评论于 307几周前
Hotels.com verified review
近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。
Verified traveler
朋友和家人
10.0
/10
评论于 308几周前
Hotels.com verified review
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
休闲 好友同行
8.0
/10
评论于 310几周前
Expedia Group verified review
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
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Oh
朋友和家人
8.0
/10
评论于 310几周前
Hotels.com verified review
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
休闲 好友同行
10.0
/10
评论于 312几周前
Expedia Group verified review
Nice, worth the price for stay. Clean as well. Eecommended
Eun Gyeong
10.0
/10
评论于 312几周前
Hotels.com verified review
정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
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Verified traveler
休闲 家庭
10.0
/10
评论于 315几周前
Expedia Group verified review
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
商业
8.0
/10
评论于 315几周前
Expedia Group verified review
Great central location, clean tidy rooms. Definitely recommend
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