西安索菲特人民大厦

Comfortable place to stay with very good breakfast. Staff are extremely helpful. Special mention to Leo, taking the extra steps to accompany my wife for medical treatments.

Property is old and service is definitely not up to a international 5 stars standard. Location is not recommended for family who are here for holiday.

A nice hotel with serene surrounding. The trade-off is a short walk to the nearest metro station. Got upsell to a jr suite upon checkin but it is a good deal with the extras in the package. Good service from the staff too. Overall a hassle free experience.

nice！

Nicest hotel in the old town area.

Super nice hotel , stayed here multiple times a year.

Staff was amazing. Andy was super helpful throughout our short stay and all of the staff were incredibly friendly. Large breakfast selection with great tasting food. Location is convenient to walk and easy to get to nearby metro stations. Would revisit.

Jap buffet is nice and price reasonable @ cny period. CNY 238 per pax. And they serve delicious dishes.

The room we stayed for the 1st night was unacceptable for a 5-star hotel. Very strong smell of the sewer from the bathroom and mixed of some old hotel smell, very hard to stay. I saw the same feedback from the other platforms, but I ignored it. So please don’t overlook the negative reviews. We tried to cancel the 2nd night in rje next day, but was not able to do so as we already paid. The receptionist who are at middle age was very nice (the young receptionists obviously need more training and put more smiles on the face ) and let us to checkout some other rooms. The rooms we checked out didn’t have that smell. We always felt hot at night and woke up as no AC in the winter. It happened to all the hotels we stayed in China during this trip.

Great hotel. We have stayed here 2x on different year. Wanna thank all the staff here for pleasant stay, they helped us with museum booking and recommended places to go.

Helpful and friendly staff! Great breakfast buffet. Location close to metro line 4, which is direct line to north train station- very convenient! Walking distance to Muslim quarter and mosque, and bell and drum towers. Easy trips out to hike Huashan, and to visit the terracotta warriors. Recommended. 😊

Very friendly, helpful services. Convenient to city center and subway

Everything was excellent

The mattress is too old/too soft. The shower water temperature is not consistent. The spa is too expensive. No shuttle bus to nearby busy area. It is stated in the hotel description that there is shuttle bus, so don’t know what it means then.

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The staff at the hotel was extremely nice and helpful! We received an upgrade on checkin and good advice on dining options.

Refined style

Very friendly and helpful reception and concierge staff. Location of the hotel is great, central and quick access to key attractions. Rooms are also nice with good amenities.

Fantastic concierge service from Andy

Nice hotel in a cozy private garden area. Staff was friendly and available and with a good spoken English level. Bfast was good. Very clean.