北京金融街丽思卡尔顿酒店

寧靜,附近商場內餐廳多選擇,雖然公交不太方便,但叫出租車也算方便,很快有車接單,地鐵不算近但可接受,且執勤人員友善好客,酒店方面員工很有禮貌和親切,可惜房間設施開始變舊,入住時房內有蛾蚋,一天比一天數量多,這點應多注意改善。

服务和設施大致满意，但有关房间电視的问题颇大，我入住是房號是1817，應該是行政樓層，但想不到電視機頗為細小，而且那色調还是失控（應該是調色那功能壞了）这絶对不是一家五星级酒店應該出现的问题。而且我發現有些熱門的電視台接收不到，例如湖南衞視，我不和這是因為酒店是位於京城，需要协助把南方比較熱门的節目打壓一下的原故，或是另有原因！但一般在南方真正五星级酒店，國內所有電視台都能收看

No room when I check in at 5 pm, not to tell the waiting time, complaint 3 times, finally get the room at 7 pm. Very disappointed with their arrangement. The room USB charger doesnt work. Buffet quality is worst.

酒店服务态度非常不好，床也不舒服。总体感觉非常不好

Our family stayed for a week and we were pleased by the facility and service. We especially enjoyed the Buffet at the restaurant within the hotel. The manager Chris was friendly and very accommodating to our needs.

Great

The room was clean and the service was good. However, I can only rate my overall experience a 3 out of 10 due to two major issues. First, when I checked in at 4 PM, the front desk informed me that no double rooms were available, even though the official check-in time is 2 PM. This delay is unacceptable. Second, the swimming pool had three or four children receiving swimming lessons from a coach. It was clear they were not hotel guests and had no affiliation with the hotel. This reflects poor management and lack of proper facility oversight.

Very old property. There is a musky smell in the room and corridors. Feels more like a 4 star hotel than a Ritz Carlton

The hotel is really nice and clean. The lobby is beautiful and comfy! Love the breakfast! The food were all well prepared! Extremely impressed by the cleanliness and freshness of the fruit and salad! Staff members were friendly and helpful! Really like the location of the hotel! Connected with a big shopping mall, there are quite a few restaurants to choose! Definitely will come back again!

I recently stayed at The Ritz-Carlton and while the service was professional and the staff were genuinely helpful, I was left disappointed by a key aspect of the experience. One of the main reasons I chose this hotel was the advertised spa. However, upon arrival, I was told the spa is only accessible to female guests—a policy that was not disclosed anywhere during the booking process.

thankyou

Highly recommend. Very nice, as would expect at the Ritz. Large bathtub with TV great to relax. Huge shopping mall conveniently next door full of luxury brand stores.

Beautiful hotel. Everything about it is luxurious. Staff very nice.

Amazing service! The facility is definitely dated and could use updating/renovation, but very well kept still. Top 2 hotels I’ve stayed at in China so far.

A good hotel for a business trip. Functional rather than lavish, for a 5* hotel. Breakfast options good and wide-ranging.

Needs to be upgraded for the 5 star hotel

Excellent staff

Completely shocked that this was a Ritz Carlton properly. AC didn’t work properly and room was too hot to stay in. Bathroom was full of mold/mildew and place was dirty. Booked 2 rooms for 3 nights and both rooms had same issues. We requested to check out after 1st night.

Just okay. Bland food. Spotty cleaning. Design flaws. But overall okay.

While the room was clean, the overall value for money was super low. The shower drainage wasn’t functioning properly so every night my bathroom was essentially flooding and I was very close to slipping on many occasions. The wire chargers next to the bed weren’t working but luckily I brought universal adaptor with wire charging function, otherwise it could be really inconvenient. The amenities were visibly a bit outdated hence a very subpar Ritz, I won’t recommend it. The only redeeming factor was the staff that were very professional and helpful.