西宁诗铂高级服务公寓 - 由索菲特酒店管理

The hotel manager CoCo was particularly helpful and provided excellent, above and beyond service to me. If you stay at this hotel, you should know that staff don't speak English, but CoCo the manager spoke excellent English which helped on several interactions.

The property itself was lovely but the pool was out of action, which was one of our main reasons for staying there. The communication and attitude of staff at check in was TERRIBLE and no attempt was made to speak to me as the person with the booking and paying for 8 people checking in. No smile, no explanation of amenities, breakfast, pool being shut or how to get to our room. They just chucked the key cards on the counter and served the next person. We got better service at the restaurant around the corner where we spent 200 yuan! I immediately translated how unhappy I was with the service. They took a photo and said sorry in English. When we checked out there was a very happy English speaker there waiting for us but the ones who served us at check in wouldn’t even look at me.

Great experience as always. Helpful staff, beautiful room, comfortable bed, and delicious buffet breakfast. Our favorite get-away in xining

Amazing value for money. Matches anything in the world for its price point. Would love to stay here more often.

Staff is outstanding in their service. In fact, one concierge came to our room to show us how to operate the laundry machine as we were Chinese illiterate. When we asked to purchase an umbrella from the Sebel, the manager went out of his way to accommodate our request.

Nice location close to shopping and lots of dining options. Check in was super slow and was told the room I booked was not clean and ready at 9pm. Not meeting a high end hotel standard. Very disappointing stay and would not return.

Underimpressed by the staff but location near malls is great

The hotel was one of the nicest I've ever stayed in. The only problem was that none of the taxi drivers at the airport knew where it was. If the name given on the internet were Sebel/SOFITEL, I would have no problem finding it.

Good location. Spacious room. airport shuttle bus just below hotel.

great hotel, and the buffet breakfast is out of this world good

The bed was luxurious and the bathroom was extremely well appointed! The carpet had cigarette burns and the sofa was stained. Other than that, the room was very clean. My biggest compliant was the room was very hot, despite the windows open and the heat in the room off. The front desk person, Crystal, was extremely helpful and offered to change rooms and tried very hard to make sure we were comfortable. She gave us outstanding service.

The welcome was swift and sweet they offered free upgrades and breakfast deals!

First of all- let me say that Laura is Awesome! We visited the Sofitel on December 7, 2018 for my wife’s Birthday and Laura and her staff totally hooked us up with the most amazing upgrade I have ever experienced (and I travel a lot so that is a big statement!) We checked in and they upgraded us from a normal King bed room in the Sebel to this huge two bedroom executive suite! We had our two young kids with us so I had planned for them just to sleep on the floor- but they totally had their own bed! When we arrived in the room Christophe, the General Manager, had written us a hand written birthday card and left an entire box of very expensive Swiss chocolates and wine for my wife! We felt like kings and queens because of their service! This is the love of God expressed towards us through these sweet, caring staff! They went the extra mile and made everything so personal, so wonderful, so over the top amazing! They also upgraded us to the Club lounge on the 16th floor of the Sofitel and they served us this amazing dinner and we were basically the only people in the whole lounge. Then they brought my wife this amazing Chocolate Mousse cake that was so rich and tasty. Sofitel absolutely has a great handle on what it is to serve the customer to make them feel “Magnifique!” The service staff were all on their A game and the breakfast was to die for with so many homemade pastries and an excellent selection of both western and Chinese dishes!

Wonderful comfortable stay 2 night stay in December. We came in via train and paid 30rmb to get to the hotel. Hotel provided you with oxygen, not that we used it. We were here essentially to acclimatise. The Sofitel looks after the Sebel so you will have access to the finer things when staying here which is a bonus. Breakfast was wonderful, more catered to the asian palate but you can get the enough of a western style if you prefer. Although it is a serviced apartment if you really had to cook your own meal, this would prove rather difficult as they don't have all the nick nacks and no microwave. There is an RT mart (supermarket) around the side so you can pick up anything you have missed. Had a comfortable stay and would only stay here again if I ever return.

Very comfortable and the breakfast is amazing! The room has everything you need.

Too short stay. Checked in late at night and checked out early next day. Bed is comfortable.

Excellent hotel that rival those 5 star Las Vegas hotels minus the casino,with a shopping mall that has food court on top floor and a HUGE supermarket in the basement. The Sebel is a service apartment in the same building as the Sofitel hotel. You even check in at the same front desk as the Sofitel. They even have someone walked us to our room. Talk about excellent service! We stay in both the Sebel and the Sofitel during our trip to Lhasa and both have the same design. The Sebel is a better value since it was less expensive but the room, actually a full suite that has 1.25 bath, is twice as big as the room in the Sofitel. It has a separate living area with its own TV and another TV in the bedroom. It even has a washing machine in the laundry area, and mini kitchen! Highly recommend the Sebel for anyone staying in Xining.

good facility and reasonable price. the room is quiet.

I have stayed here about 5 times. Every time I stay here the rooms are way too hot and the cooling and Air Condutioning never works to cool down the room. The accommodations are certainly luxury but the food is more like the food in a 3 star hotel. The breakfast is nice though.

We stayed two nights here after 3 nights in a more rustic resort a few hours outside the city. Check in was a little slow, but everything else after that was like a dream! The room (Superior Apartment with a King Bed) was remarkable! Everything was clean and so white! Laying in the bed was like being hugged by a cloud. The huge shower felt like bathing in a torrential rain storm. And compliments to housekeeping for making sure we were well stocked on complimentary bottled waters. We also took full advantage of the hotel's breakfast off of the lobby. There were far more food options than we had the stomach capacity for. It was delicious! We would definitely stay here again! Thank you!