The St. Regis Sanya Yalong Bay Resort

酒店服务态度非常好，很喜欢！

Check in嘅時候俾職員水左去upgrade villa, 話住2晚有好多特別服務，臨場加左5千幾人仔，除返開差不多6千蚊一晚嘅Villa住宿有乜服務？包車送去機場一次，洗衫唔使錢，地方大左，有私人管家24小時服務，有免費2位戲院睇戲，有私人食飯地方，除此之外就無乜特別！服務係真係好貼心。

入住酒店办理时间太长 14:40办理入住 16:30 才拿到房卡

非常好

Really nice experience. Amazing staff. Good butler service, our butler Connie Chen has always been very friendly, helpful and responsible, really appreciate her assistant and personalised service thoughout the whole trip. Cozy and relaxing environment with amazing seaview. Definitely want to stay here again in the near future!

酒店在海邊，舒適寬敞，很有渡假感覺。建議不要去中餐廳，消費非一般的貴，份量有小。房間廁所的抽風不好，用完後氣味久久不散，有待改進。早餐很豐富，選擇很多，職員有禮，贊！

當時訂的是一間園景和一間海景房,到酒店時職員說兩個房間不同樓層的.但是我帶了一個嬰兒需要照顧,酒店就把一間房間升級了並且在同一樓層.房間的兒童用品也很齊全,如果帶baby出行的絕對不用擔心,美中不足的是兒童游泳池沒有開房, 這是這次入住的一點小遺憾.總體來說酒店的服務態度和他的24小時管家服務是非常贊的.下次再到三亞還會再選擇瑞吉的.

酒店硬件和服务态度都是尚可的，但也不乏让人大跌眼镜的插曲 check in等待时长超过30分钟，总共不超过5位客户，站着等没人管，我就呵呵了 当晚天黑后游泳回来，进入房间发现床品、水槽、水果上都是蚂蚁！管家提出换房到隔壁，拒绝。原因：蚂蚁一房有房房有，天色已晚重新打包行李麻烦。解决方案：更换所有床品，延迟退房，赠送水吧下午茶。 看到下午茶点心彻底惊呆，全套水准不如3线城市路边甜品，马卡龙直径2厘米完全空心，其他的不忍直视，下午茶唯一的茶大吉岭没有。 我想说瑞吉你明白自己酒店的定位和服务水平吗？

暑假和家人到三亞玩四天. 在CHECK IN 的時候, 有香港的STAFF出來招呼, 幫了很大忙. 環境方面, 整體都很不錯, 房間也很乾淨, 非常舒適. 酒店提供的WIFI也很強. 酒店的私人沙灘的沙很幼, 不過浪有點大. 早餐選擇有很多.

环境很美

They really pay attention to details

The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.

Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.

The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.

이번 하이난 세인트레지스 산야는 모든 면에서 아주 만족스러운 여행이었습니다^^

Very enjoyable

The whole room area is excellent and balcony view is very enjoy

Very nice hotel and fantastic experience.Thanks very much

Very nice hotel,and very good service.

Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!