The St. Regis Zhuhai

超级遲交房，4点多也沒有準備好房間。雖然作出一些補常也有点不快。作為超5星酒店早及晚自助餐食物真的很一般

The shower is broken otherwise all good

冷氣故障，不能下調，凌晨一點工程人員在房檢查，所有隔塵網滿佈灰塵，令人擔心多久沒有清潔過？工程人員馬上清洗再安裝，但都沒太大幫助，由於已經接近二時，我們只好繼續休息。 到酒店大堂有人員上前接過行李，給我一個號碼牌，表示會送上房間，之後到前台check in，服務員沒有提過有關行李牌的跟進，我不以為然，上房很久都沒有人送行李上房。致電前台，原來他們沒有同concierge 溝通過，無人知道行李是我房間的。折騰一段時間才有人送行李上房。 以 St Regis 級數同價錢，服務水平同質素都配不上。

我們一家五口book了兩間雙床房，我們三點check-in，我們要求兩間隔壁的房間，員工們說一層樓只得兩間房係雙床房要等其他住客check out安排給我們，但仲要清潔，我們起碼等1小時之後才安排到給我們，所以我們也要自費去coffee shop度飲房，卒之等到4:30後才有房給給我們入住！除此之外，酒店各樣嘢都十分之好職員有禮也10分helpful，房衛生環境也很好，自助早餐種類比想像中少，但可以接受！之後我也會再次入住的

整體非常好，大堂服務員能照顧到顧客可能等得太久, 會定時跟進和盡快安排上房, 管家服務都很到位，但早餐就差少少。

性價比高的酒店

Very good living experience in Regis! Butler Terry is always professional, helpful, kind, trustworthy and considerate! Settled down everything for us! Thank you, Terry!

Great experience as expected. Butler is very helpful and professional.

Excellent service as usual!

高端的客房設備，所有員工的服務非常優質，早餐在秀. 餐廳的食物質素好高啊

酒店的職員非常有禮貌，上下每一位職員見到面也會問候，笑容滿面。 我們各人抱着很大的期望去吃早餐，但最終很失望。因為食物質素有很大的改善空間，款式雖多但味道不是太好吃，例如油條亦較硬，蝦餃皮很易爛，亦都較厚，連生果也不夠甜，雪糕像溶溶地。

First of all, usually I'm not a demanding customer BUT in view of the price and class of this hotel, I have a reasonable expectation on the service and thus I make the following comments:- 1. The buffet breakfast is POOR. The waitress led us to the table after a long time queuing, and we sat down, another family showed up and told us that we were using their table, while there was no any indication on the table was being used and the F&B staff did not have any record on the table arrangement so that they did not even know that the table was being occupied by the others!! After they arranged another table to us, they served coffee, and you can see in the photo that the coffee leads and make the cup looks so dirty, and the hot coffee was NOT hot!! 2. Room is nice but not clean enough, while dirt were found in the drawer of the cup cabinet. 3. Butler service was so-so. When we requested for ice bucket with ice, they only sent the ice to our room and claimed that we didn't ask for bucket. 4. When my friend called and asked for some arrangement before check-in, the staff doesn't knows English!! Conclusion: I won't recommend this hotel to others and this was definitely the one and only one time I would stay in the hotel. I cannot believe the standard of this hotel is so poor!!!

房間非常豪華及舒適

The room very big , nice view , quiet and clean but abit far to view point and not much thing nearby the hotel

Great experience. Thanks

Professional services

Very good concierge service, nice stay

酒店整潔華麗，住得舒服，今次已是第二次入主，有機會再來。

GSM manager Joanna is very helpful and good service! We enjoyed our stay so much!! 令我們今次入住十分開心

非常好！👍無論景色，服務，食物，各方面都非常好，尤其係職員，服務一流，特別係餐飲部，Ben哥，同埋，前台部經理，有少少肥，但唔記得姓名，非常抱歉！佢哋都做得非常好！令到我有回家嘅感覺，一個月有三次入住，都非常之吸引，嚟緊仲會繼續入住😜