天海酒店

Excellent option a little far from the Party night, but I really like the hotel, so pace full

Hotel en transition entre deux propriétaire, changement de nom et il y a un manque d'entretien au niveau de la piscine et le spa n'est pas chauffé. Il y a une superbe vu du resto déjeuner. Malheureusement le resto-bar est ouvert seulement au déjeuner. Il serait profitable pour eux de l'exploiter d'avantage car la vue est magnifique et le coucher de soleil aurait été un plus de cette endroit. Réceptionniste très gentille et nous a donné les informations nécessaires :)

Hotel is rustig gelegen. Prachtig uitzicht vanuit onz kamer over de zee. De opzet van de kamer was prachtig. De kamer leek op het eerste gezicht schoon. Dat viel helaas tegen. De ventilator was bijvoorbeeld erg vies. En er was nogal wat achterstallig onderhoud. Na dit opgemerkt te hebben, werd er wel actie ondernomen. De medewerkers hebben echter wat bijscholing nodig over hoe ze moeten schoonmaken. De ventilator werd schoongemaakt met een droge doek, die vervolgens werd uitgeklopt in de slaapkamer, waardoor de dotten stof op het beddengoed en onze persoonlijke spullen terecht kwam. Bbbbrrrrrrr. Het was wel positief dat er wel actie werd ondernomen. Het restaurant was gesloten en het ontbijt was niet inclusief voor gasten die via een boekingssite boeken. Het ontbijt was duur en erg eenzijdig. Daarom na de eerste morgen ontbeten bij de Bakery in het plaatsje vlakbij. Heerlijk ontbijt voor een betere prijs.

Hotellet er fantastisk beliggende i mellem høje træer.opad en skråning. Morgenmaden serveres på en højt beliggende terrasse med udsigt over stillehavet. Området er rimeligt "laid back". Ikke langt fra lille fiskerleje. fantastisk fund til prisen.

The sea view of our room is excellent, the staff is warm and helpful. But maybe it is now low season, the hotel is in low maintainence, without hot water WiFi and one day the AC broke down. The staff was nice and fixed the problems finally, but still, it is not a good experience...

great two day stay. had a suite good for 4 people. very clean and comfortable. great area.

Hotel was in a nice location and very quiet, nicely maintained. Room could have been cleaner and the mattress was extremely firm, past point of comfort. Room was huge and staff were very accommodating.

Solo 1 dia nos dieron desayuno despues de reclamar, diciendo que no estaba incluido de heho 1 dia tuvimos que pagar el desayuno. La limpieza muy mala muchos insectos y polvo. Las piscinas y jacuzzi sucios. El aire acondicionado se echo a perder de todas formas vinieron al tiro a repararlo sin embargo nos retrasamos con la cena dado esto

Hotel Moana is tucked up in the canopy just outside the dusty town of Santa Theresa. Easy access to town but away from it all. The view from the restaurant is worth the price of admission, and the food and service there were excellent. The staff was accommodating and quick to respond. Decor is jungle chic, rooms are comfortable, spacious and clean. Outside shower was great for rinsing after a dusty morning run or swimming all day at nearby Playa Carmen. If you have trouble climbing stairs, this is not the place for you. Nothing is on the level! But for any who are game, you will be rewarded with shady canopy full of birds and spectacular view from the way high up open air restaurant.

Funcionários muito simpáticos e disponíveis. O hotel tem quartos/casinhas simples e outras simplesmente fantásticas! Vista indiscritível!

The Moana is a beautiful hotel with amazing staff and views. We upgraded to a room with a view and it was worth every penny. The sunsets from our balcony were unreal. The room was very large and in good shape. The restaurant at the hotel is great with equally amazing views. We ate there quite a bit. A couple of draw backs is it's a bit of a hike into town if you don't have a car and the stairs up to the rooms and restaurant are a bit of a hike especially with bags.

Hotelanlage ist sehr schön. Leider waren wir am Ende der Saison dort, so dass das Restaurant schon geschlossen war. Schade. Und man konnte uns kein frühes Früstück anbieten, was in dieser Preisklasse möglich sein sollte (mussten auf die Fähre)

La atención excelente! Las habitaciones cálidas! El hotel muy lindo y tranquilo!

Stayed at hotel moana for two nights and loved the room and location. Bruno the hotel host was amazing!! Super helpful and friendly would definitely go back! Also the horseback riding tour was the best here.

Check-in and check-out was experience was good. Average service level was ok. Included breakfast should include more options. Room is clean, AC is fine and Wifi works good

Ett ställe vi verkligen vill åka tillbaka till. Fantastisk personal med fina rum och bra service.

I was inadvertently put in a Standard Room (no tv, very average), but was then upgraded to the Honeymoon Suite at top oh hill (equisite). View and room was to die for. Adjoining hillside restaurant was beautiful with amazing views too. My chief complaint is it is far from town (long walk) and the Sandy beaches. I had a car so was able to drive up to banana beach and relax at some a very nice beach, albeit not of the same class as were I was staying.

A beautiful, isolated hotel- that is ideal for relaxing, however the lack of a good restaurant and simple touches, such as complementary water on your arrival, results in the typical overpriced hotel mini bar purchase or commuting to Santa Teresa to eat. Restaurants in Santa Teresa are fantastic and so I would simply stay there as we did earlier in the break rather stay at Moana. If only this could offer a decent food offerings with it's view it would be unrivalled.

Amazing on top of the jungle

The view was awesome. We could sit on the balcony and hear the sea. The restaurants close by were great. There were two showers for the room. One was inside and the other was OUTSIDE with a view of the sea! There was a small refrigerator in the room as well as a small bar with a bar sink. Beware that this hotel is built into a steep hillside. To paraphrase Bill and Ted's Excellent Adventure (movie) "There were many steps and columns. It was most tranquil"! I look forward to my next visit. This place is a gem!!!