Legendary hospitality- Tony and Denis are warm, welcoming, and went repeatedly out of their way to support me. I arrived at 2am, due to a very delayed flight, and they waited for me at reception. I needed to print stuff, they offered their printer. I was knackered, they offered a chat and a free local craft beer. As a single female traveler they were impeccably professional.
I gave 5 stars because the customer service was amazing. I got a complimentary drink at the bar and a free coffee while I waited for check in without even asking. There could be improvements like a fan or ac but the window opened helped. Also could be a little bit cleaner in the room but for the price of everything and it being close to the train 5 stars!