情绪 - 霍德帕 - 璜多里奥 - 全包式

Was a bit disappointed with the service. This was my third time staying at emotions and by far the worst service I have experienced here. We paid extra for a room with the swim up pool and did not get to enjoy it until the third day after calling front desk twice requesting for the pool to be cleaned. Our first night we had to call twice to request towels because the room did not have any. Other than that, the coffee shop was as good as always, the beach clean and peaceful and the restaurants were delicious.

The staff at this resort was beyond amazing. The beach and pools are beautiful.

Good

Had a wonderful time staff was very welcoming

Nice resort . Friendly staff

Muy buen servicio en todo excelente servicio

If I could rate 10 stars, I would. Outstanding in every way. Definitely will be returning in the future.

Great all inclusive resort with friendly and helpful staff. Relaxing environment and long walkable beach. Areas of the beach from calm to slightly wavy. Seaweed on some parts of the beach but other parts very clear and nice to swim in.

I like the staff service. Very friendly

D

Fun and a safe place

Room needs some maintenance. Phone was not working. The second i have stayed in that the phone was not working. I reported the situation in the hopes that it will get fixed but did not happen. The hairdryer was hanging by one nail so it was not totally secured on the wall. The clothes drawer had a musty smell. I have to say that the staff are professional and friendly. The reason why I come back to this place. Housekeeping can do a better job cleaning the bathroom. I would still go back and stay in this property regardless. I always had a wonderful time. It’s my third time around. I also have to mention- the restaurant reservation process can be improved.

Our room wasn’t the best, rusty garbage bin. But everything else was nice. Good buffet options. Clean pool, clean beach. And it’s small so everything is walkable. The snack bar by the beach has better food option then the one at the pool.

There is not a lot of options for the buffet.Every day the same menu. Also Reservation for the Restaurant should be available same day of checking and more availability during same day. AC wasn't working either the first night.

There is nothing around the property, just a broken road to the left and right of the resort

Very friendly staff. Very clean hotel.

Staff is great except cleaning lady knocked on door and walked right in no waiting shower necessities did not work we came back to room and sliders were open and food was not good except for Italian restaurant We like costs coral caribe much much better but my wife’s friend said we should try it. Never again

Front desk personnel the worse ever this was my seventh time staying there since 2022 resort was very good nice personnel very good food but this time around it’s the worse terrible DO NOT WASTE YOUR TIME AND MONEY GOING THERE

This was our first time at this resort. The service of the staff was top notch! The food was just alright, nothing special, but not bad either. We did have poor water temperatures for showers, rarely was it more than tepid... The beach and swim up pool were great ways to spend the day. Nightly entertainment was enjoyable. We did find there were too many smokers sitting by the pool area most days which detracted feom our enjoyment, but smokers will be smokers, regardless of how it affects those around them. Overall, good basic all inclusive experience.

The resort’s marketing promised luxury, but our experience was anything but. Our “suite” with a private pool and beachfront view turned out to be a basic double-bed room with a small, dirty pool and a 10-minute walk to the beach. Room amenities were outdated, with an uncomfortable bed, a barely functional refrigerator, frequent power outages, and unreliable water temperature. Adding to the frustration, we were subjected to an unwanted sales pitch disguised as a resort tour, with minimal compensation for our wasted time. The buffet food was so poor that even staff admitted avoiding it, and making dinner reservations was a hassle due to technical issues. While the Milwaukee Bar provided excellent service, most drinks were low-quality, and the advertised draft beer was nonexistent. Other resort amenities, including the gym, spa, café, and snack bar, were equally disappointing. With a littered beach, pushy vendors, and an overall lack of upkeep, the resort fell far short of its advertised luxury.