皇冠居住生活套房全包式酒店

This is my first time booking a non-VIP package and it was not a good experience. Most of the amenities cater to members, chairmans and owners. Something as simple as a cone of icecream. Since it was raining, there wasn't any activities nor entertainments for non-VIP guests. I could not get into any of the restaurants for dinner because the booking caters to the above listed and to those certain agencies. In the 7 days of our stay, we were able to get a dinner reservation for a Mexican restaurant in the premises and the 3 of us got sick. The last 2 days of our stay were not pleasant. Also, we did not have a working phone in our room, which I reported upon checking in. The front desk said they were going to send a technician to fix it and no one ever showed up. If we need anything, we had to go in person to the front desk and wait in line. The resort is gorgeous and it's location, the staff is very professional and friendly. Would I stay there again? Not for 7 days. Maybe I would stay for 2-3 days. I have been recommending this resort for years to friends, family and co-workers. I really would like to see some improvements in what is offeres to those with a regular package.

All good!

Too many people allowed to paly their own portable speakers and no control of children in the beach area screaming and monopolizing the pools areas. Would also like a better armband option presented at checkin to upgrade

The property is huge combined 5 resorts together lots of walking , the risen I am giving 3 is because I got food poisoning and still recovering from it, the staff is amazing, they try their best with the training they got a big give up to VIP beach crew special Segundo ,food was ok but poorly kept and that’s why I got seek , they say you get what you pay and that’s what happened.

This property was great! The people are wonderful!

This is my second time at a lifestyle resort. At check in I had to carry my own bags In the rain, the had no umbrellas available for guest. I was given the option to go purchase one at the gift shop in a different lifestyle resort. Some of the staff need to be better training on providing customer service specially at the pool bar .I will not visit any lifestyle resort and will definitely will sharing my experience with family and friends .

More transportation

Overall I would definitely visit this place again, however I did get some sort of food poisoning on day 5 and the room I stayed in experienced some leaking from the ceiling and in the bathroom.

First stay at this location and first at "Lifestyle" properties. This was an outstanding place to stay, wife and me. Is a gated community with private home villas, rooms, suites, many pools, bars, casino, and stadium that has daily night shows (not great). The staff was overall very friendly and courteous. The only downside is that you have to catch transportation, free shuttle, to get to the different places within this huge facility. The beach area is very rocky. We stayed 1-3 April 20225, and the sea was very rough with high waves, maybe due to the time of year. The suites, are awesome, super big, clean and A/C extremely cold. The bars are kind of poor on drink selection but they do try to accommodate all the orders. In short, we wills stay again and I recommend this stay.

Shuttle should come constant, more than every 20min. Carts should be available to rent for all visitors, Good food and nice staff, the language barrier was a major issue.

Everything is too dar away, too much walking… And the map needs an update, a more understandable version maybe.

We had a beautiful renovated room, very spacious, double sinks and a huge balcony. The a la carts were all delicious, loved the Italian but all were good. The staff are so nice everywhere you go, can't ask for better service. There are 13 pools to choose from, all have bar service, the spa pool is quiet and lovely. We will be going back! We had a great time. It is a huge resort and a lot of walking but shuttles are available and take you where to you need to go. The resort is very safe, the casino is fun at night and open until 2. Most bars close at 11 or 12. You can't go wrong with this resort.

Very profesional and safe

Staff were not accommodating. Gave us a hard time, Transportation was not to good had to wait a long time.

Decent experience will go back in the future.

They need.to train their Shuttle Drivers..to be nicer to the hotel guests...that not tip..Tip is an option..also the wooden chairs at one of the restaurants..need..sliders..which is not expensive.and will reduce the noise .that gives a head ache. to the guests...also a couple of nights they run out of white wine....and No solution to the problem...some one has to have a key to get it.....Also they need a Wine and liquor Menu..that the guests ,that are not members could order..at a charge since the liqour and wine of the all inclusive.offer it's not of prime quality...the food is fine..but could be a more varied menu...Yes l would come back...but need those adjustments...thank you

We purchased a 2 bedroom suite and was bumped to a regular room with 2 beds and a shower a foot from one of the beds. Had to pay for a safe and ii broke. our stuff was locked in it for 2 days before they opened it this was after 7 calls and 2 face to face in counters with the front desk before they got it opened. Waited about 6 hours of our vacation for them to finally get it open. Could only make reservations for 2 nights to eat at a restaurant they said the other 3 nights were booked. I was very disappointed with this resort and the way we were treated. I will never go back or recommend this place.

We liked the size of the room a 1 bedroom suite with a balcony plenty of room for 2 only thing that we were not happy with was as soon as we checked in a couple barged in with access but staff responded immediately explaining that it was a mistake on their part and apologized for inconvenience.transportation was a bit delayed but we did get to use it and was convenient. The one thing we were not pleased with was the beach not much sand wasn’t the the most pleasurable we’ve been to better beaches.

The property is not convenient with limited transportation and everything so stretched out. Concern also would be with the grounds being not handicap accessible along with with went the stones become very slick and not safe with all the walking.

I loved it ,i will go back again