That was our best experience in a Punta Cana hotel by far. We went to celebrate birthday and anniversary and we had a great time. Hotel, staff, pools, bars, dining options, everything was great. The check in process was smooth with Preferred front desk agent Luis. We stayed at the Villas and Alvaro was our assigned butler, he did a great job. Our housekeeper (Betania) did also a great job. In the Villas pool bar, our bartender Emanuel was amazing, as well as the pool butlers in the Preferred pool (Yoenfry, Johan, Alexander and Christopher). In the buffet during breakfast and lunch, our servers (Nataly, Elisa and Geidy) did also great. Finally, our spa experience was one of the best we ever had. Leoncia and Olga were amazing. Overall it was a great experience and we'll be going back next year.
From the moment we arrived at this breathtaking resort, we were welcomed with warmth and exceptional hospitality. The reception staff, especially Ledriannys, ensured our check-in was seamless and made us feel like VIP guests from the start. The resort’s amenities are nothing short of spectacular. The pools are pristine, and the staff go above and beyond to make sure every guest is comfortable, whether it’s by delivering drinks with a smile or setting up the perfect poolside experience. The entertainment team brought so much energy and joy to our stay. Their enthusiasm was contagious, making every show, activity, and event an unforgettable experience. Whether it was live performances, games, or themed nights, they ensured guests were always entertained. The food at the resort is a culinary delight, with a variety of dining options to suit all tastes. The buffet was always fresh and well-stocked. The coffee shop was a daily highlight, offering rich, flavorful coffee and delectable pastries. The staff provided exceptional service, making our mornings, afternoon and evening even better with their friendly smiles and expert coffee-making skills.
The resort’s bars were equally impressive, serving top-notch cocktails and refreshing beverages. The bartenders were always engaging, ensuring every drink was made to perfection. This resort is truly a paradise, but what sets it apart is the incredible staff who make every guest feel special.