蓬塔卡纳西方 - 全包式

Sometimes had to wait long periods of time for service, but overall for the price it was worth it.

I have been to Punta Cana almost every summer of my childhood and it has changed a lot. Many rude staff members ignoring me. I had to leave 2 days earlier because of this.

We enjoyed the entire property, from its well maintained green areas to food and mostly hospitality. Everyone was very attentive and friendly. The pizza and tacos crew, to the restaurants staff. A BIG shoutout for Joceline Ortiz Medina & William Altagracia. Joceline went above & beyond the line! She was very hospitable, attentive and provided us with an outstanding service and always with a smile and such a wonderful attitude! William gave us an amazing service, he would give us every drink from cup of water to a beer with a smile, positive attitude and “es un placer”!! Thank you so much to all the people working (behind the scenes; cooks, dishwashers, etc. )gardeners, waitresses, towels crew, pool crew etc…that made our trip a wonderful experience!!! We now want to go back and will def go back!!!! Than YOU!

The food was awful

Loved my stay! Although it was very difficult to communicate with most of the staff as no one really understands English or they would ignore you to pay attention to their coworkers instead of the guests. Otherwise it was a beautiful place, good food. Just wish the service was better

Entertainment Staff

love it

This place was nice but pool close at 7 that’s wack and they need to do the pool party on other days then Saturday and promote the beach parties and club more

Nice property.

We got massages on the beach but whoever designed this resort was NOT thinking clearly. Who puts a playground and trampoline right up against an area where they are giving massage treatments. It’s an uncomfortable feeling knowing that you don’t have much clothing on and kids are right there watching. It was very uncomfortable and unprofessional. If we had known that I would have never gotten it done outside

Great

The good: Everything appeared clean. The pools were nice the ocean and beach were fantastic. The main two royal area bartenders were fantastic but the substitutes that came to relieve them a few times a day not so much. The royal suite we had was large, clean, had a great balcony with a nice soaking tub on it The bad: Most food here is terrible! Nearly inedible even in the marginally better Royal dining and a al carte restaurants. The beach vendors in the main area will absolutely annoy you to death. Do not come here for any sort of relaxation. At least they keep them out of the majority of the royal area for the most part, but if you’re in between the palm trees and the water you will be constantly targeted in the royal area as well. The cigar vendors are constantly pushing fake Cuban cigars on unsuspecting tourists. If you’re going to buy cigars make sure you know what their actual worth is and how to spot fakes. We booked a royal suite for three; there was no door between the bedroom and living area (where my child slept). Getting extra towels was a hassle. It took three separate calls to get someone to get our bags and I eventually just carried them down the stairs myself and was beginning to march them to the front of the resort when someone from the royal office made some angry calls to get a porter to help us. The verdict Would I return, no shot. I go on vacation to eat well, relax in the sun, drink fancy beach drinks and spend time with family and friends.

Property was well maintained great pool area as well the beach area was clean and great to relax Food we great and lots of places to refill your drink

Awesome place

Room We were given a very old and poorly maintained room. The AC was leaking, causing a large puddle on the floor, and the sockets were broken. After reporting the issue, we were moved to another room — but the AC was leaking there too. The rooms are outdated, the bathroom was in terrible condition, the water smelled bad, and there was mold in the shower. Housekeeping didn’t clean our room the first day, and no drinking water was provided until we complained to the manager. Territory The hotel grounds are beautiful, large, and well-maintained. This was the only thing we really enjoyed. Restaurants & Food Food was the biggest disappointment. The buffet was overcrowded, with very limited and low-quality food. Hard to find clean plates or free tables. The meat was overcooked or just bones, some food tasted spoiled, and drinks were terrible — artificial juice, broken coffee machines, stale cereal. A-la-carte restaurants had the same poor-quality food and extremely slow service. Food Poisoning Despite being very careful with what we ate, both my wife and our child got food poisoning. My wife had to go to the hospital for treatment. We had travel insurance, so medical costs were covered. The hotel management showed zero care or apology about this situation. Beach The beach was the only highlight — clean, beautiful, lots of space and loungers, soft white sand, and the ocean was amazing. Conclusion Sadly, this was our worst hotel experience ever.

Place is amazing. Everyone was extremely friendly. Felt very welcomed

This was a great trip. All around good.

Espectacular place, good service and entertainment. Amazing!!

Let me start by saying I’m not a complainer neither do I write reviews. I travel to PC every year with my family because it’s an easy flight and we love the beach and convenience/price of an all inclusive resort. With that said, I will never return to Occidental again. For starters the staff is not nice, they seem unhappy and I speak Spanish and hear them complaining to each other. The resort was not busy and the wait time to just get water or a spoon or a fork was long. The food was not good, and this is coming from someone who isn’t picky. But the worst part was that there was NO shade. I have never been to a resort that doesn’t have beach umbrellas or pool side umbrellas. People would literally be hiding from the sun under trees. Never again.

We enjoyed our stay at this beach resort. Beautiful grounds, very nice beach, amazing food options, beautiful spa. The facilities though need some facelift. Simple things like comfortable bed pillows, new bathroom mirror ( ours looked like 100 years old), working drawers would make rooms nicer. Overall we liked our stay.