帕尔梅拉海滩度假村

Playa Palmera Beach Resort in Punta Cana, Dominican Republic, may look appealing in photos, but I strongly recommend doing deeper research or choosing a different resort if you’re looking for a truly relaxing and enjoyable stay — somewhere that delivers on its promises, values its guests, and takes customer satisfaction seriously. Unfortunately, Playa Palmera did none of that.

I loved everything except there aren’t comforters on the beds. And sleeping with AC every bed should have comforter or at least extra sheets.

Good

It was a decent stay. Good value and location. I would book again

Always a great time!!!!

I really enjoyed the fact that even though it’s a pretty big space you couldn’t tell. It was quiet and peaceful and the workers are very nice and friendly. Will definitely go back because I felt so secure and safe with my two boys. Loved it.

They should provide more details about what is offered and share more information on site

It was a great stay

The staff was wonderful, and the facilities were very nice, but the place seemed mostly deserted. On the plus side, it was easy to get a beach lounger, but it was just kind of a weird vibe. But then the last day, we went to get breakfast at the beach, and the restaurant was being torn down, and there were military guys standing around. Just bizarre, and the staff couldn't tell us what was going on. Later in the day, we were at the pool, and the bar was out of everything except rum. After leaving, we found a news article that the resort didn't get some permit that was required, so if booking I would be worried the whole place is going to be closed down. We had a good time, but at the end things seemed really fishy. Hopefully it all gets sorted out.

This was my first stay in Punta Cana and I loved it. The property staff were helpful and attentive. There was a language barrier, but overall the property was amazing. Rafael and Maya from concierge were extremely helpful. The only downside of the property was the mosquitoes in the room. I kept getting bit, but that did not change my experience. I will definitely be back.

Close to the beach. Conveniently located grocery and dining options. Parking. Friendly staff.

The resort overall is good, with excellent location and so much potential. The management and the services however bring the prestige of the place down immensely. The staff although kind, is not helpful at all, and that applies to reception and concierge. It took 5 days to have a broken shower replaced despite several reports and people coming to the apartment WITHOUT any tools to 'have a look'. This was urged through concierge in person and through WhatsApp, where we were being ignored, as well as reception telling us to make sure to be in at certain time 3 times to ensure someone can come in, and nobody shoed up and we waisted the whole day waiting. Another concierge has 'booked' a trip for us to Monkeyland with a small baby, only she FORGOT to put us on the list despite us asking several times if all was confirmed, and the coach refused to take us, resulting into the female concierge having to drive us to the town herself to catch another bus. The reception staff although kind and nice is not much helpful in resolving any issues or advising on nearby activity options etc. Restaurants food is average to good, but the service is extremely slow, and we waited 1.5-2hrs or more for a simple meal each time we visited any of the restaurants in the resort, which has made us jist want to cook ourselves. The state of the resort itself is a shame, could be taken better care of the surroundings as well.as the apartments. The pools looked not maintained at all, with dirty water an

I loved my stay at playa plamera. The reviews don’t do this resort justice. Everything was fantastic and I will be staying there again.

House keeper need to be more happy and smile more. They looked angry and frustrated. It’s a beautiful place very expensive. They take advantage of Americans money wise.

Value for money. We needed extra service and called the Resorts many times beforehand but The Manager didn’t picked the phone. When we arrived, we tried to speak to some to help us last minute but it seems most of the staff are a bit overworked and got too much to handle. However, BIG THANKS to the (Curacao) Lady at the reception for her excellent customer service. Went overboard to see us happy, answered all the questions with smiles and always friendly whilst under pressure, your company is lucky to have you. Thank you to Jefferson as well for looking after us, such a lovely professional guy. I appreciate you both.

Very nice hotel and the staff are really nice and treat with lot of hospitality. We had very nice experience stay for 6 nights - 7 days. We recommended in our big circle of friends

Good variety of food, great friendly and accommodating staff. Amazing beach where you can walk for miles.

I really enjoyed my stay. The staff was very helpful and the all around service was great. The beach was beautiful but the choice of music and volume there was very annoying. Some of the rap songs were not appropriate for children. Some low volume island music would have been nice.

Qish there was an incentive for returning customers

Hot water is problem, but it was a good location it serve my need