TOT 蓬塔卡纳公寓酒店

We had to check out of our resort so this was a quick overnight for an early flight home

No breakfast, that’s the only thing?

This place is amazing The guy is really nice They will help you with everything you need nice thanks again for your help

The front desk person was extremely helpful. He set us up in temporary room because we got there early. He was extremely helpful with food and towels.

Yo siempre voy a este complejo y me encantan las atenciones, lo amable que es el staff

Great establishment and a great place to stay. Good staff

Quiet place. Enjoyed my stay. The grounds are well taken care off. Not far from beach. Was great price. Didn't have any real concerns. Would recommend renting a car or taxi is available but costly. Didn't use cleaning service so can not rate.

really big rooms, clean. the wifi was good. everything was peaceful

CLEANLINESS: The room and the hotel was very clean. They come every 2 or 3 days to clean your room. LOCATION: 8 min walk from the beach in a private street. Is good if tou have a car to go to restaurants because it's kind isolate area. The place is very quite and relaxing. APARTMENT AMENITIES: it's a studio with a really good tiny kitchen (microwave, frigobar, cups, pans, silverwares, sink, etc). BATHROOM: 2 showers, a lot of space, 2 sinks, big mirror. BEDROOM: queen bed, tv, table, sofa, etc. The pool is nice. It's all remolded and in excelent condition. I really liked to stay there and I do recomend.

The manager was very nice and helpful. The place was being renovated. Bathroom drains did not work. Pool was clean. Needed more pool chairs. Bed was hard. AC was fine, but none in bathroom.

TOT didn't have a room for us even though we paid in full through Hotels.com.

The room is quite large, though not well mainained. Restricted and very disaponting customer service. kitchen is not adecuately equiped, and most items are in a bad shape. Internet has a good reach, though slow compared to other sites in the area. Complianed with the manager about all listed issues, she assure that it would be taken care of, but nothing was resolved or even tried to fix, until we left. These apartaments have great potential under other management. Last, but not least, its about 10 walking minutes from bavaro beach, but don't expect any amenities, all listed sun loungers / umbrellas, etc, are from neighbour hotels and not available for TOT guests. You get the plain sand for your towel..

The bedding were really dirty and with a really bad smell. In the morning the pipe water went out for several minutes.

I like that they respond efficiently. Very much accommodating

Excellent acceleration I appreciate it thank you so much all the time when you got good helpers anytime when you there are I appreciate it good time thank you so much

The room we had was great and served its purpose. I wish they used the front office and the bar and restaurant there it was vacant unfortunately. Overall I truly enjoyed this place just wish they used th facilities more.

The space of the room is huge. It feels nice.

This is my second time visiting this property. It is in a nice quiet location and it has a lot of natural beauty. The staff is very friendly the Wi-Fi is good and the rooms are very large.

Had a good time. It was like being home.

The room itself was very nice. Wi-Fi did not work - it kept asking my PC for the router security password. Biggest problem is no one employee speaks English. The manager used Google translate with limited effectiveness. There is no beach access nearby. I checked out two days early to come home and have yet to see a credit for my unused days. My flight was at 7am so I tried to leave in my rental car at 4am. Only the Security Guard refused to open the gate for me. Took 10 minutes before he woke the manager up until I was allowed to drive out. Very bizzare.