华拉博卡奇卡 - 全包式

The road to the hotel blocked off by Police/Army, taxi not allowed through, nobody spoke English. Received key to a room that somebody else was already checked in. Bell boy left us with luggage in the middle of the property and took keys away for 1/2hour. Didn't speak English. I send my daughter (speaks some Spanish) to the reception to get us a room, bell boy showed up and started to walk away, didn't care that I am waiting for my daughter, couldn't contact her, no wi-fi since we didn't have room assigned. My daughter got set of keys to a new room where the bell boy was bringing me, he had set of keys to the same room as well. Didn't feel safe having 2 sets of keys issued since first thing you signed at check in is that everything that gets stolen from you the hotel is not responsible for. You have to pay to rent a safe. 2 towels issued per room (no hand towel, no face cloth, no bath mat). Pool towels available for $20 deposit only. 45min wait line at the dinner buffet - no clean plates available, no silver ware, no cups for drinks, all used up.

Excelente

When we arrived we stated it was an elderly person and children that do not walk, they gave us a third floor with no elevator, bed were nasty and hard, no hot water and there was not enough space or food to diner, even after claiming it was all inclusive, pool was limited we were unable to get into it due to everyone rushing to get in. Too many people in the commons also it felt it was unsafe, very interesting people, we asked for a different room and we did not get it and we ended up having to get dinner from a near by restaurant. The one time the Lunch was available the chicken was pink and they just slabbed sauce on it. I told the chef and he said “the pink was the sauce they put on it”. Horrible experience

Excellent security all areas around

👍

Enjoyed the beach ! Hotel beach area was nice and clean. However, the beach vendors coming to you can get annoying after awhile. I personally didn’t enjoy the hotel food. We felt safe on the hotel grounds, but didn’t feel safe to explore the outside area.

Good

Paid for an ocean view but got a pool view. Then went the next day to complain of this since arrived late the previous night. Got the new room for two guess the following day with one towel. No cover sheets and the room had a odor that cannot be explained. Pamplet said on arrival will have two free bottle of water in room this too was not present had to ask for this too. Third day finally got the top cover sheet, an extra towel but the room scent was still there. Left on the fourth day.

Its nice by the water.

Staff are very friendly, attentive and accommodating.

great staff , horrible food

Food quality suffers.

It was ckean ,frienlly staff

I like it there

The staff didn't want to bring water to wash my face when there is (plumber) water problem in the bathroom. Any way, it is been once. I have been there a few times, no other problem. I like it. I have heard my friends talking about Mrs Indiana as a very good employee.

Lady at checkin desk very helpful. Thank you

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Rooms need a little more maintenance

Better good

Beautiful property, friendly staff, yummy food. The resort is not too far from airport