安可酒店

• No curtains, only white blinds, so the room was very bright from around 4:30 am. • The shower was either freezing cold or scalding hot. • The shower drain was blocked and water remained in the tray for hours. • The towels were very small – I’m 6ft tall and couldn’t wrap one around myself after a shower. • We stayed for two nights but didn’t receive fresh towels on the second day. • There was no fridge in the room and the staff couldn’t provide one. • Breakfast starts at 7 am, so we couldn’t have it before leaving for our hike. • The beds were very soft and spongy, making them uncomfortable to sleep on. • The lobby constantly smelled of fried food and cigarette smoke. The most disappointing part was the restaurant and how our concerns were handled. After completing a charity hike, I ordered a steak at around 8 pm. It was poor quality, looked like it had been frozen, quickly defrosted and only lightly cooked. It was tough, tasteless and honestly one of the worst steaks I’ve ever had. I started vomiting from at 2 am, and had diarrhoea throughout the night. I can’t say for certain what caused my illness, but the steak was the only freshly cooked meal I’d eaten that day. At check out, we politely raised our concerns with the owner, but instead of showing empathy or apologising, he immediately became defensive and dismissed any possibility that the meal could have been related. We weren’t looking for compensation just concern for a guest and a willingness to investigate.

Clean room but very warm in the extreme heat, shower wasn’t great. Curtains would have been better if blackout to keep out early daylight. Food in bar and breakfast good, plenty of choice

Very staff, great breakfast

Lovely breakfast. Room lovely and bright, but could've done with something to block out the light and street noise at night.

Hotel is run by James and Susan with some additional staff. The check in was quick and friendly, our room clean with view of the river, good shower. We ate twice in the evening and food was good. Breakfast was in the Admiral's room which was well decorated, bright and atmospheric. The building dates back to 1422 and has had several extensions and repurposed from the original court house to an Admiralty rest house to hotel and pub. The external fabric could do with some maintenance and decoration. Would book again.

The host is super friendly and it was great to see the chef in full chef outfit at breakfast. Also board games available and karaoke. Breakfast was great.

Very friendly owner.

Nice for a short break by the river, staff friendly , rooms clean, comfortable & quiet, breakfast is good with plenty of choices, bar is fine for a drink after a day out, the hotel just looks a little run down.

Our room was clean, the host was very helpful. Breakfast was nice

Unique hotel built in 1422. Lots of history. The owner was extremely helpful, courteous and regaled us with stories about the place. A very homey feeling. Loved it.

Nice clean room.

My room was very comfortable and warm. Breakfast was delicious, cooked by the owner, James, who was very attentive & helpful.

Friendly couple that go out of their way to help and provide. Amazing food. Very clean. Definitely staying again !

Breakfast was good, room showed its age but reasonably clean, not much happening in nearby village

great place to stay, very friendly. No dinner option when I stayed due to maintenance but chippy over the road was great. Breakfast was very good.

Quirky hotel. Lovely friendly staff in both the bar and at breakfast. Very good cooked breakfast.

Booked for one night to explore the area, hotel was great, nice location, nice bar, most of the staff were friendly and smiley. can only offer an option on my room, unfortunately the bed is the most uncomfortable I have slept in.

Clean and tidy, well situated for Roman Wall and fishing, plus a great full English breakfast. Would stay again.

Alles top und super Frühstück. Sehr freundliches Personal.

No food available when arrived at 6.30pm after travelling 6 hours. No chef available, bar staff lady said food MIGHT start 8.30pm, owner not in till later. No lift, room on 3rd floor, no-one to assist with luggage. Reception on first floor, no other people there - they must have known how awful it was. Expedia should review keeping this awful hotel on their books. Even local people have since advised not to use it. It was so awful we found alternative accomodation.