伯明翰克莱顿酒店

Not worth for money !

pros: Reception staffs are nice and friendly. Room is large Good air conditioning (hard to find in UK!) Security measure make me feels secure Close to train station cons: Clearer are not clearing rooms after their first approach (around 10:00), even with the clearing light on ( we left at 12:30), three nights in a row. Standard breakfast ( All day breakfast cereal coffee&juice) Incident: At the first day of our arrival, the hotel ran into a problem of drought tap. The hotel said it was a problem about the water supplier, therefore, they can't do much on it. The water need to wait until the third day to be fixed. I do understand that they can't actually do anything on it as it is a supplier issue but as a customer, I must stand on my right. A hotel that cannot supply water for two days is a big issue, plus, they don't take much action on it, only giving out bottled water and a paper of apology. I felt so disappointed on it, if the hotel can't do anything on it, at least they need to issue a refund, as the use of water should be the basic right to stay in a hotel.

是一間十分不錯酒店

hotel location is good. only problem is nearby parking is expensive

Second time staying at the Clayton in Birmingham, however this visit unfortunately did not match our previous stay. The location of the property is very central and has discounted parking at locations within a 5 minute walk. We were told when booking that interconnecting rooms may be available, however when checking in the front desk informed us that all such rooms were being refurbished and therefore not available to be booked. Rooms were a little tired with some stains on carpet and the shower was broken in one of the rooms. Breakfast was very good with a large range of options.

Paid for room upgrade, pictures of the upgrade didn’t match the room we was put in, AC broken so the room was roasting, shows soundproof rooms but the hallway noise was like the people were in the room with us, the TV then stopped working, do fortunately we was moved to another room on our last night, and loads behold this room matched the pictures of the upgrade and we paid for! One thing I can’t fault was the grill, lovely food and overall the staff were nice

Lovely hotel right in the centre of town

Stayed there for a day. Not only did we have to walk 15 minutes from the registered car park (which was expensive) and then air condition wasn’t working. Couldn’t sleep or work out properly. Not a great experience

Clean property

spacious, clean, friendly staff. perfectly located near the city centre and railway station

Great stay overall. Staff were friendly and helpful. Restaurant fish and chips were more like fish and yukas, so they should advertise that on the menu better. Room was clean but the shower had only half a screen door so that was odd. The room had a large wall but small window so it was dark mostly. The beds were also at an odd angle so it was hard to get in between them. The main issue was all the construction happening outside the hotel that made it impossible to park your car for drop and pick up and to access the hotel. And the car park thru recommend was more than t in away, recommend the Moore street on ethanghry don’t tell you about but its closer

The hotel as a whole was good but the room we stayed in could have done with a deep clean. The curtain was dirty and had a stain, the throw on the bed needed washing as they were aslo dirty. The carpets could have done with a shampoo as there were marks all over. One of the towels looked like they had been used. The staff were very helpful throughout the stay.

Really enjoyed our last stay here but very poor this time. Air conditioning wasn’t working and didn’t realise until 11pm when came back to room and too late to complain to reception and had heard reception telling someone on check in that hotel was fully booked. It was too hot for us to sleep and there was also a constant buzzing from the bathroom. Reception said there should have been a fan in the wardrobe but there wasn’t. Breakfast excellent but stifling heat in room and no opening windows and roadworks outside hotel spoilt the experience

Very good standard for the price.

Room was fine but I messaged the hotel twice after leaving regarding an item that would have been forgotten in my room and unfortunately they did not reply. Otherwise location is good, although a little bit of hassle woth the ongoing works around.

Stay here often, well situated for clubs and gay quarter

The room was very nice and clean but the service was poor because check in was at 3 , we had an event a 6 and didn’t get my room until 5 o’clock

I discovered this hotel two years ago when needing somewhere to stay after moving my Nephew into his student accommodation! First impressions really do count as every time I come to visit him in Birmingham, THIS is the hotel we choose! From the very first visit we were made to feel so welcome & relaxed. The hotel is immaculate, food fantastic, the rooms spacious & again super clean! All the staff are amazing! My most recent visit July 2025 I was back to stay after having emptied my Nephews flat! We were shattered but we were able to come back here & just relax & switch off! My Nephew will be going into his third year at University September 2025 so we will be back very soon when we are down moving him in again! Thanks again to ALL at the Clayton for always looking after us! It really is appreciated! See you in September! Sophie & Family

We stayed for one night. No parking on site had to park and walk to hotel..carpet in the room was really dirty and stained, back of bathroom door was chipped and broken.

Hood