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Hotels.com relocated us to this hotel after the original hotel we booked couldn’t check us in due to being overbooked. We arrived for check in at 1am tired having spent most the day travelling. The person who checked us in was rude and demanded that hotels.com pay for 15 days worth of parking as that is what they saw on their system. They refused to check us in unless £150 was paid in addition to the fee already paid to them for bed and breakfast accommodation. We explained that we didn’t even have a car but they refused to check us in until payment was received. We explained if the booking said we needed 15 days parking then it must be an error and given the booking had only been made 10 minutes earlier could we not sort it out in the morning. Hotels.com kindly sent over new credit card authorisation and we checked in over an hour later. The room was mediocre at best with dated furniture conwebs all over and a very uncomfortable bed. They put us in a family room with 3 beds despite only 2 of us checking in. There was barely any room to move inbetween. In the morning when attempting to have breakfast they refused us saying that they wouldn’t honour the breakfast as hotels.com had only paid an additional £90 for the fly drive parking we had not requested and they wanted the full £150. Awful service, rude management and unsightly rooms. AVOID this 2* accommodation and service!!!

It was ok but a little overpriced for the room. But location is good near to the airport. The service could be more people friendly.

Picked this hotel because of location close to the airport. Turns out it is one block from the central station in Hounslow . There is a subway that goes directly to green park close to the Buckingham palace., subway also goes to the airport only a few minutes away. The hotel is an 1880s mansion converted into a bed and breakfast. Two blocks from the main street with lots of shopping in good places to eat, there is also a 24 hour convenience store right across the street. Would highly recommend this motel but don’t expect it to be like the Hyatt much more charming and like going back in time. Highly recommend

I did not like any thing about the property . the family room extremely small ., not worth the money they was asking., They try to overcharge you for every thing even taxi ride to the airport.

The facility was very close to the Hounslow Central tube station, as advertised. However, we were not prepared for all of the stairs on the property. Our room was on the 3rd floor, and the main floor was one level up from the street, so effectively we were on the 4th floor. The breakfast room was on the ground floor, below the main floor. This property was not a good choice for an older couple with limited ability to handle stairs. We also misunderstood the room we would have. We were given the impression that we could request a room with a king bed, but were given a "family" room, with an ordinary double bed and two additional single beds. This did not work well for us, but another party might appreciate a 4-person room. The facility was clean, and bedding was good, but atmosphere and decor were basic, and overall we did not see it as a good value for what we paid.

The rooms were a bit dated. Staff was friendly but rooms are crowded with beds. Location is close to Tube and walking distance to coffee and fast food. Just a bit dated for me

The management was very kind and the room was cute and clean.

Trip for a concert at Twickenham. Easy walk and good directions from the hotel. Friendly reception and pleasant breakfast.

It's an old victorian - so the floors and walls creak - but it's really quite quaint and charming. The hotel manager contacted me before my stay so I knew how to get ahold of him if there were any issues. The surrounding area has alot of really close options for eating, pharmacy, beauty salon, and several grocery stores. Will definitely stay here again.

Beautiful property and great location. I was really struck by how beautiful it was and the small touches to make the room feel luxurious.

Well kept, very clean with a friendly helpful staff.

Initially the booking was great, good communication and friendly staff. HOWEVER upon arrival at 23.20 - business guest. I found the room to be dirty and musty. The curtains had what looked to be bird poo running down them from the top. The floor had not been mopped as there were also splash marks, food and god knows what else stuck to the it. The bathroom was disgusting, plughole in the shower was yellow, mouldy and filled with hair there was also muck in the bottom of the shower when I arrived, I rinsed it away and found the filthy plughole. The vanity mirror for shaving was so thick with dust it was greasy. I booked a double room advertised with a king sized bed I only had a double bed - when I mentioned this the manager he stated they do not have king size beds... I advised him to amend his listing as that’s really not my problem. Continental breakfast was a joke it looked to consist of cereal that had not been replaced in about a decade, I suspect thats because no one eats it so it never needs re filling. It’s also very worth noting COFFEE is instant no filter available. 👎 After explaining to the manager about the room he said “I beg to differ” Basically calling me a liar. He requested that I show him the room?? I had to leave for work and find coffee and breakfast at extra cost to me. Travellodge over this place 100%

Excellent value for money Great location. Staff friendly and helpful. Will certainly use again.

Very good and friendly.

It was a nice and welcoming place to rest our flight weary bodies and have a proper English breakfast in the morning.

The hotel is excellent, good decor, brilliant service, extremely cosy. Restaurant matched the rest of the hotel in terms of quality. Due to the hotel being quite remote the shuttle service was very helpful.

It was good Closed to airport Clean with air conditioning

Very conveniently located to the Metro. Plenty of places to eat nearby.

Location was near the underground. Nice pub 100 yds down the road.

Great proximity to Heathrow which was needed after a canceled flight. Very friendly and knowledgeable staff.