Crowne Plaza LONDON DOCKLANDS, an IHG Hotel

The staff were most helpful in meeting all my needs and providing all necessary information for me to get through the hotel; retained my luggage temporarily when asked for; provided a comfortable bedroom with excellent facilities; and even helped me get back into my room when I inadvertently locked myself out. The transport links from here are convenient, but it is testament to the hard work of the staff that they made my stay as stress-free as possible. Would certainly recommend for anyone going to ExCeL London or nearby.

Very nice hotel, pool smaller than expected. Parking quite restricted and you cannot prebook. But lovely condition and well laid out.

The check in was very difficult, not helpful, abrupt and quite rude. Not a great start to a birthday celebration

Staff were very friendly and helpful, especially at the Spa and front desk. It was slightly annoying having to get a key card for the lobby toilets.

Stayed in a comfortable room with two double beds for two nights. Very comfortable beds. Quiet rooms from an external point of view despite being in the flight path for the City airport. Quite a bit of noise from the corridor though. Breakfast a good selection although they weren't very good at restocking empty items or clearing dirty plates so the table got quite cluttered. The pool are was ok although not many places to sit.

We really enjoyed our stay, the staff were friendly and accommodating. The swimming facilities really made our stay more special. Breakfast was really good with lots of choice. Check in and check out was easy. Rooms were well equipped and comfy. Nice location and easy access to all areas of London that we needed.

The hotel was very good, very clean and professional staff. We arrived as a large family and they provided us with a cot, extra blankets and extra water in our room complimentary. The morning breakfast buffet was also very good, the options were very nice. Only critic I would say is that the coffee machine broke down during breakfast and it wasn't to my liking to be honest, coffee was bitter. But overall it was an excellent stay, couldn't fault it. Also we were bit disappointed that we couldn't access the pool as the timings for children cuts off at 7:30pm so please consider extending this.

Location of the hotel is convenient. Room cleanliness was great, thank you house keeping. The staff wasn’t very knowledgeable about what spa services they offer. Heard different things from different staff members if there was any spa treatments available. Very unhelpful and disappointing since Expedia listed that this hotel offers massages and that was one reason I booked here. Overall good stay, probably wouldn’t stay here again.

Amazing all around

Everything was as it should have been. Room was clean and a good size and the breakfast was great.

Decent quality hotel in a convenient location for Excel and City Airport. Always water provided in the bedroom and comfortable beds. Staff are friendly and helpful.

Advised receptionist that I was celebrating my birthday and was given 2 boxes of chocolates, which was very nice

It’s worth the money

Staff were amazing, even upgraded our room

The room was very basic could of been a premier inn apart from there’s a pool but it’s nothing special and the view from the window was a construction site so I wasn’t happy with that paid 230 for the room way over priced I won’t be returning. Also parking was very limited and expensive.

Absolute joyful stay, Vivien and Iosha were fantastic, really couldn't do much more for you, excellent service.

We have had a wonderful stay Speedy efficient check in warm welcome Spotlessly clean great service throughout our visit

One night stay we sere happy with our room and breakfast in the morning was excellent

Exceptional Care by an exceptional staff

A great option for O2 Arena, good transport links close by as well as a few places to grab food/drink. Hotel was nice and quiet, staff seemed very friendly and helpful and the check in/out process was very straightforward.