Crowne Plaza LONDON DOCKLANDS, an IHG Hotel

Not everyday provide bottle water，hotel nearby between two station ，and have small tesco .sound proof

Appreciate: Check-in and out process is efficient. The room is clean and tidy. Breakfast is good with many choices. Location is good, near the Rail Station (Custom House) and the Cable Car. Good to travellers. Need to improve: There are only 2 service lifts for all guests but one of them was out if of order. During our 4 days of stay, it did not repaired. People have to wait for several rounds of ups and downs then can go up.

酒店偏僻，難找 房間遙遠

房間大，非常整潔，下次還會再來

地點在一個新的區域,周圍的環境不錯.地鐵站在附近,但到中心區遠一點.

Great hotel , surprised with all the health facilities available , pool , sauna, steam room , gym . Really happy . Lovely large rooms . Great view for me too .Only little thing is the house keeping staff need to leave you alone . I was loosing out on sleep due to constant knocking in the morning if you forget to put the do not disturb sign out . Otherwise great place and will visit again

It was a great hotel and a great room, and I would definitely stay again.

Great location for the excel or for the cable car. We had a family room 2 double beds, would have been nice if it had a kingsize for the adults, a double is a bit too small for me!. The aircon seems to be controlled by the front desk and kept being turned off so had to ask for it to be turned on again. Room spacious and modern and breakfast was nice. We wanted a pool, pool area very clean and modern, jacuzzi a plus. Overall a good stay.

Review of Crowne Plaza London Docklands (Stay: 30th July – 1st August 2025) ⭐️☆☆☆☆ I stayed at Crowne Plaza London Docklands with my family from 30th July to 1st August 2025, and I can confidently say this was one of the most frustrating hotel experiences we’ve had. The air conditioning in our room kept shutting off throughout the stay, making the room hot and uncomfortable — especially at night. We tried calling the reception multiple times, but no one ever answered. We ended up having to go down to the front desk 2–3 times ourselves, wasting our time and energy on something that should have been resolved promptly. Despite raising the issue repeatedly, nothing was properly fixed. As a gesture, the hotel offered us free parking, some loyalty points (not really useful to us), and a 20% discount for a future stay. Frankly, that doesn’t come close to making up for two nights of poor sleep and the stress we experienced. I’m very disappointed, and I would not recommend this hotel to anyone. A decent night’s rest and responsive service are basic expectations — and even those weren’t met here.

Lovely hotel and location but a small bed

Great stay with the family for a concert at the O2. Easy to get to and good food options nearby. Good size rooms, friendly staff and clean.

Staff was good, breakfasts were amazing

Nice and clean. Professional staff and made to feel very welcome

After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.

Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing.

My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast.

The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.

Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend

Great room, fab view and good facilities. Recommended.

We stayed for one night to attend a show at o2. We had booked a double double with special request as reduced mobility. Message was considered and options suggested. We were put in a room facing away from the river where there was a big building project. This proved very noisy from early the following morning which wasn’t much appreciated by us after a late night!! Otherwise a very comfortable stay.