Crowne Plaza NOTTINGHAM, an IHG Hotel

Terribly hot room with AC which did not work, it was more like a heater as the room was warmer than outside. Very helpful staff at reception when we arrived, pleasant and courteous, but on departure, we had an awful experience with a rude and unpleasant man who made our not very nice stay even worse.

The property is nice. The rooms are nice and clean,

Good city centre location, close to shops and restaurants, with reasonable leisure facilities and parking.

Air con failed no fan available windows don’t open could not sleep. Staff shrugged it off

Aircondition virket ikke. Måtte bytte rom. Hjelpsom betjening. Bare en heis i drift. Fine fellesareal/bar. Bra beliggenhet i forhold til sentrum. Sikkert vært et fint hotell en gang i tiden. Nå fremstår det som litt slitent.

The air conditioning needs a bit of help but the staff were wonderful

This is a really good hotel. The location is great for the theatres and cinema in Nottingham. It's in front of Rock City and a 20 min walk from the station. There are good restaurants nearby but the hotel also has 2 restaurants, room service and bar meals. It's worth upgrading to use the Club Lounge too. Comfy beds, quiet rooms and a bath! Theres a pool and soa too. No complaints!

The aircon was broken in the hotel, meaning the room was unbearably hot when trying to sleep. It would have been nice if the hotel had contacted us prior to the stay to inform us and given us the option of cancelling.

1st night was fab- 2nd night the air con failed (lots of rooms had the same problem) hotel gave us one fan but with 4 of us in a room it soon became very hot as you cannot open the windows. Asked for another fan and one never came. The rest of the hotel was cool just the rooms- it made for an uncomfortable nights sleep

Lovely spa area

Really great central location with a very handy car park. We stayed here to go to a concert at rock city and it was the perfect location for it. Nice rooms. Easily walkable around the town from here or easy links to the tram.

Staff on reception were friendly, welcoming & helpful. Housekeeping prompt & pleasant. Spa staff were the same. A smashing hotel experience thank you. Lovely pool, steam & hottub.

Air con loud and didn’t work Rubbish left on floor by the windows

Lovely Lounge area and entrance. The health club staff were great. Air con doesn’t work well in the whole hotel and no fans when we arrived so had a very hot night before we asked again and again and finally got a fan for our second night. Room was only set up for three but four booked so again had to ask for more towels etc. Just lots of little things that meant it wasn’t up to what we expected.

There were two main issues during our stay: The AC wasn’t working on what was probably the hottest day of the year so far. Breakfast took quite a while to be topped up. That said, the staff were really nice and friendly throughout.

Poor experience regarding my room that did not have working air conditioning, eventually got a room move at 1.15am to smaller room that had one of the worst showers I have come across (I travel constantly for work). Nothing offered to me as a good will gesture for the issues I had. I stay in Crown Plaza’s across the country and have always found them to be great but at Nottingham this was a poor guest experience with no clear process to rectify issues or maintain the customer focus.

The room was clean and comfortable but no working A/C

​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered from the exact same infestation, with dead insects squashed along the wardrobe rails due to a clear lack of housekeeping. This distressing environment reduced my six-year-old daughter to tears. ​Given these untenable conditions, it was impossible to stay. I presented video evidence to the duty manager and requested a full refund. We were forced to seek alternative accommodation at 10:00 PM. This ordeal was emotionally draining and financially burdensome, forcing us to incur last-minute costs for alternative accommodation and transport. Furthermore, my parents had to cut their trip short, entirely ruining our family plans. ​A standard refund is insufficient for this level of disruption. While I appreciate that front-line staff did everything they could, property maintenance is management's responsibility. I expect full accountability and compensation for our losses and distress.

It was an excellent stay. Gemma at the front desk was so bubbly and sweet. Very friendly and got our trip off to a great start. Room was spacious and clean, Food at the restaurant was great. Time between starter, main, pudding was perfect. Quality of food was great. Drinks were also great. I forget the name of the gentleman who was our server but he was delightful. Making lighthearted jokes and just being very helpful. We had a great stay

Unfortunately they put me in a room that has a thumping sound the whole entire night. It wasn't consistent and would turn off sometimes for a few minutes but I ended up getting only 1 hour of sleep with a pillow squished over my head. I don't know if they would've accommodated a room change, that's on me, but I was just there from 11pm with an early morning exit, so I don't particularly want the middle-of-the-night hassle.