南布里斯托凯德伯里之家希尔顿逸林酒店

Clean room clean hotel staff friendly and helpful

Just an overnight stay while visiting Bristol and enjoyed it. Restaurant is excellent. Having onsite gym spa is very useful and good to offset the restaurant indulgence.

Very happy with everything. The room was clean, the hotel is beautiful inside and outside with nice areas to walk. Nice spa and gym.

Stuck on M5 for hours (looking forward to access the club spa and Jacuzzi) arrived around 7pm to be told

I stayed for one night and overall found the experience average, falling short of the 4-star Hilton standard I expected. On the positive side, the staff were friendly and helpful throughout, and the hotel was generally clean. Breakfast was very good with plenty of choice. The spa and pool facilities were a nice addition, with well-kept changing rooms. That said, there were several drawbacks. The hotel is showing its age, taps, units and fittings were stained, damaged, or not cleaned. Getting to the rooms was awkward, requiring you to go up a floor and then back down again, which felt odd/poor layout. The pool itself needs renovating, as tiles and walls are worn, and it felt overcrowded with members lane swimming alongside public swimming; a rotation system might make it more enjoyable for hotel guests. Noise was another issue. I could hear guests from nearby rooms, and even with windows closed, shouting children from a wedding party at 10:30pm were disruptive. The bed wasn’t comfortable, noisy and uncomfortable pillows, which sadly left both me and my partner with sore backs by morning. Check-in was also poor, more like an all-inclusive resort queue, with about 10 people waiting and no real welcome or information about hotel bars, evening food, or family-friendly options. Overall, while the breakfast, rooms to a good decor standard and staff were great, the noise levels, tired facilities, and uncomfortable sleep meant the stay did not justify the price.

Excellent stay - spacious, clean room with great views. Hotel grounds well maintained and great to be able to use the pool and spa area. Enjoyed the garden room in the restaurant. Only thing lacking was a fridge in the room which would have been ideal.

We like the property service view

Food was excellent

The aircon was not working however we was not informed of this upon arrival, when we discovered this when we entered our room we rang reception to which their dismissive attitude and unhelpfulness on the situation only fuelled frustrations. We was staying in a family room, 2 adults and 2children, we was offered single rooms as an alternative on other fooors which was not suitable at the time. We asked for a fan however this did not aid much to the room temperature. We stayed out all day and returned early evening to sleep to make our stay bearable. The second night we had drinks in our room and a letter from management recognising the lack of aircon and an apology for this, an offer of soft cold drinks was supplied, however small the gesture did. Not remedy the fact that stay was uncomfortable. The windows have limited opening so a breeze was minimal, heat out side was 25/26 degrees. The room get very hot and humid. We should of been I forme did this at the point of checking in as it was most likely we would have explored alternative accommodations The breakfast room was dirty, the shutter blinds are full of dust.. we had to ask for items to be replenished and it just felt there was a lack of up keep. Having stayed in a few Hilton’s this one by far I would not be returning to any time soon.

Pour un Hilton, la qualité n'est pas au top, le ménage n'est pas fait sous les lits. Pour l'accès à la chambre, ça dépends où vous etes sinon il faut traverser des couloirs, monter au 2eme puis descendre au 1er, bref c'est assez compliqué de s'y retrouver. La photo de la façade est alléchante mais c'est juste une petite partie, la partie des chambres n'est pas superbe comme on pourrait le penser. Literie très dure.

The bathroom was not very clean. All the staff from reception to bar and restaurant were very nice, generally very young and they so needed to be trained properly. Lack of training resulted in terrible service, wait times and getting things wrong.

The room was large, comfortable and clean. Food was good but we didn’t bother on one evening as there was an hour and a half wait for bar food. The TV in the room had some issues. Also, although I totally agree with the ‘light touch’ room cleaning (not changing towels, sheets or cleaning every day), it would be nice if the cups were changed.

Great breakfast / swimming pool

Lovely welcome on reception. Room laid out with extra bed as booked for 3. Great stay, unfortunately didn’t have time to use the extra facilities as car broke down so we had to use trains to get there at short notice. Will book again tho so we can take advantage of them.

Amazing room and facilities.

Cant understand why a guest who is paying to stay the night in the hotel after a wedding all day has to pay £10 to park overnight but guests at wedding who have parked all day and have not got a room booked dont have to pay nothing surely if you have booked and paid for a room parking should be free it feels like its another cost that dosent need to be charged

Check in good with Sam, bit confused finding room plus lifts not working no map, no water in the room no fridge basic TV package nothing exceptMarco Pierre white restaurant on site, nothing for kids to do, in all breakfast £20 per person

Food options are limited to mostly the MPW restaurant. Breakfast was superb. AC was not working in our suite which was a major problem for me as I swelter in heat. The staff found several fans to compensate and did their best to ameliorate the situation during a busy time due to weddings.

We booked a junior suite, the AC was broken so we were downgraded to a regular room The beds are very hard The housekeeper threw our bed covers over when she cleaned our rooms - didn’t properly make the bed - didn’t hoover the floor - crumbs from previous guests. Overall it was disappointing

This is wonderful property very convenient to Bristol airport (so on the flight path, some flight noise in the morning). Beautiful building on a gorgeous property. Staff were friendly (well most of them) The room was nicely laid out, bed comfortable, great pillows & bedding. Breakfast was amazing!