弗雷夏姆庞德 Spa 乡村别墅酒店

Was welcomed by Akash prior to check in to help make my stay more comfortable. While walking in, was greeted well by all the staff members and check in was smooth and comfy. Staff were kind and attentive making a nice presence in the hotel. Breakfast banquet was filling and dinner was full of flavour. The Chicken Thai Green curry and duck dish was amazing. Room was spacious and clean and the views were great! Thoroughly enjoyed my stay and would love to come back again!

Got back to the hotel about 12-30 am. Several people there were from the same wedding we attended. Most of us were hungry and the barman went above and beyond making us sandwiches till gone 1-15 am. Lovely room and breakfast. Would definately stay there again

Great stay with a comfortable bed!

Great location, bed excellent and shower very good

Unfortunately the garden rooms smell musty and all my clothes afterwards smelled the same. The furnishings are rather tacky and the 'garden' is an area of lawn with some unrelated rather large 'feature' objects on it......a windmill and a horse and cart which i suppose could be a nod to a rural history. We did not eat or use any of the other facilities so am unable to comment further.

Good nice location

Stayed in a Garden room . Clean a tidy . Looked a little tired but comfortable . Safe broken show tray couldn’t drain water away quick enough. water spilled over. Bathroom radiator not working Booked restaurant on first night . Most of the curry menu not available and we were an early seating as well. Went for fish on main menu didn’t have that either. It’s promoted as a spa hotel and as such I assumed hotel guests could use the pool, but found out it was at an additional charge. Looked into the facility and saw it was empty. I think they are missing a trick here. .

Simply beautiful place, will be back

The hotel was set in a great location, however, it did look a bit tired and we felt that the staff were rushed of their feet so ordering took a little longer

Only thing that let down the property was a very slow meal service

Bed was comfortable and staff Friendly. A substantial breakfast included. No facilities used as was just an overnight stay for a nearby wedding venue.

Lovely room. Good service from the staff to help with booking in and changing a double to a twin was done efficiently and with no fuss.

A lovely hotel in a lovely quiet spot over looking Frensham Pond. Room huge, with a very comfortable bed and a great shower. Bar area a little subdued and lacked some atmosphere, it could have done with some back ground music. Staff were nice enough but sadly lacked enthusiasm and interaction with their customers. Those working in the bar didn’t acknowledge us when waiting to be served and there was no communication or warm welcome, to the extent we felt a little awkward. Breakfast offer was great with plenty of choice. It was advertised being served until 10am. We arrived at 9.45am and were promptly told by the breakfast staff it finished at 10am and sure enough all food was removed at 10am, so it ended up not being the leisurely Sunday morning breakfast we had hoped for. The reception staff didn’t really want to speak to us either when checking in or out. Hardly two words! In any hotel you want to feel welcomed on arrival and that the staff are there to serve you throughout your stay. On this occasion it sadly didn’t feel like that. Don’t want to sound negative and hope hotel management take my comments constructively.

What a fabulous hotel. So welcoming, such a beautiful calm location. Pod point EV charging as well, simple to use.

Can't fault this hotel, beautiful place, calm and quiet, clean, comfortable and well equipped. We had a dinner and breakfast during our stay and both were very good. Staff and service spot on and I hope we get the opportunity to stay longer another time so we can try out the spa. Thank you for a really good stay.

We found the staff friendly helpful, excellent sevice

Beautiful situation on small lake with lots of wild fowl. Staff especially Vishnu and Anna on reception were excellent and very helpful. Staff in the restaurant were also excellent. Large comfortable room and bed. Very enjoyable two nights stay. Food both breakfast and dinner very good, freshly made and very good service.

Reasonably priced, great breakfast options. I didn’t get the chance to explore much but passing through, it seems like a beautiful area. Pleasant staff and the rooms were clean and comfortable.

Very friendly and helpful staff. Wonder food . Quite and relaxing.

Great view of the pond.