赫斯顿海德酒店

整體皆宜，免費停車

Nice staff, but some new staff members was not familiar with the payment system. The hotel claims to have spa services but it was never available according to staff. Can enjoy a wide variety of food in the restaurant, but the hygiene was worrying. Engineering staff, who was not recognizable without uniform or identification, came up for maintainance of television without informing us in prior. Room cleaning was thorough and timely. The sink got drainage problem without any of our residue. A regular swimming pool, gym room and sauna room, but the swimming pool was overheat even in winter. Not suitable for high intensity exercise. The location is just right for travellers around/drivers, but may be too far for London travellers. The room heater was not powerful enough. Overall it is a reasonable price for a cosy staying place.

Lovely hotel. Unfortunately the spa was unavailable. Great welcoming staff. Although it was very intimidating when we rode into the car park as there were lots of people standing around, lying on the grass, standing by their deliveroo bikes. Room was upgraded and extended check out was offered and no extra cost. Spacious room, clean and beds were very comfortable.

Dirtiest place we’ve stayed in years. No care. Place is no longer a proper hotel but what I can assume is temporary accommodation for immigration or asylum seekers. Shocking how bad it has become.

Immigrant hotel. Only 5 rooms for us regular people. Immigrant touching my car with no respect. Staff would not help with luggage, had to get my own trolley. Rude reception staff. shower did not work on last morning so left dirty. Table was broken with numerous huge chunks taken out of the table.

No internet connection, tv not working. Only given one card. Asking for deposit after full pay

Hotel being used to home asylum seekers. Plates, food, cutlery and rubbish being disposed of everywhere around hotel. Groups of people hanging out in hallways/ outside making the place feel unsafe. No facilities open to public or paying customers. Rooms are very outdated and look extremely tired.

Not happy with bathroom and the A/C wasn’t working at all

Really disappointed to see the difference in this hotel since we stayed as a family a few years ago. No facilities open - including restaurant. Swarms of security and refugees with bags of belongings.

All the staff members here are rude.

Room is dirty , particularly the carpet. Hotel manager is very disrespectful. Staff here are unwelcoming. After staying at several places , this is by far the worst

Wrong description no spa no room service dirty hotel shower broken bad smell

Definitely not a 4* hotel, seems to be a place for refugees, felt uncomfortable as soon as I arrived with lots of what appeared to be refugees outside. As a female alone stay away. The photos are definitely not correct. The room was clean however the dressing table was split/damaged and I caught my clothes on there which pulled the linen.

If you're traveling to London with a car or mini bus this a great stop off. Hotel is very comfortable and quiet you will get a great sleep.

Good

Hotel qui semble bien mais avec une odeur de cannabis horrible dans les étages.. La suite était bien mais l'hôtel est mal entretenu et aucune remise n'est accordé pour cela

Poor standards at the front desk, writing down credit card numbers on slips of paper and not able to return ‘holding deposit’ for 28 days. Bad form all round avoid this hotel.

Got upgraded and stat in the room was nice. Disappointed no facilities were open..

The staff on reception were friendly and helpful, however there was no restaurant or bar open if you had breakfast you had to have it in your room, there was only one lift working and hotel looked tired and needed some TLC, definitely not a 4 star hotel, the room was ok bed comfy, shower wasn’t good, lamp shades were grubby, walls, and windows, people hanging around in hallways made me feel uncomfortable, definitely wouldn’t stay here again. 👎

Firstly , the manager is so rude she doesn’t even know a of customer services , Secondly the price what you pay and what you get was very terrible , not even a single amenity was there . What a waste I wish I could give them negative rating