Holiday Inn Express LONDON - HEATHROW T5, an IHG Hotel

I booked a room with refrigerator, but finally the room without it.

Nice hotel Helpful staff

Asked kindly for a pair of slippers and the two male staff (one looked like a manager) at the concierge stared blankly at me for a few seconds like I’ve arrived from Mars, and eventually uttered not available. I paid almost £90 for a night layover, ok you are not Four Seasons, but I expected a lot better than that. Ruined your brand Holiday Inn.

整體不錯 整體環境不錯，員工服務一般，食物質素也一般

good

Check in 時無緣無故receptionist 走開15分鐘，話房間有問題，無道歉無解釋，走廊的房間門口放置未收拾的歺盤歺具，亂。早餐供應okay,。房間尚算整潔

First room assigned had a carpet that was wet and the entire room smelled horrible. Asked for a room change and after heckling me about the poor state of the current room (they didn’t believe me) they finally put me up in a new room. Entire hotel was dirty. Staff rude and looked miserable.

I have been charged parking for 1 hour checking time that’s not fair

駐車場が狭いのが難点ですが、チェックインカウンターの方も対応が良く、スムーズにチェックイン出来ました。 部屋の洗面のコップ内側に、歯磨き粉が付いていたので、もう少し丁寧に確認して欲しいです。

One positive is the room was large. It was a tired looking room. The bathroom was moldy as to looks like the housekeeper only clean at eye level. It’s not at terminal 5! And it’s Not in Heathrow

The staff was super helpful and friendly. However, It was not made clear that this hotel was NOT at Terminal 5 at all. It's a 10mns taxi ride from the Terminal, so beware. I landed at Terminal 4 late at night and the only way to get to this hotel was by taxi (

Close to Heathrow airport

Very friendly staff

ビジネスや寝るだけに利用するならベター 立地、綺麗さ、朝食は最低限クリアしていて、朝食と接客は価格相応かそれ以下かな。 フロントスタッフより、入り口のセキュリティの人の方が親切！

Good area for bus for airport

Its ok for few nights

All good on all aspects

Handy to transport.

Great experience

Easy access to T5 at Heathrow Airport by regular bus services, stopping close to the hotel. Buffet style breakfast withva very good choice. Staff are all friendly and helpful.