Good but could be quite a bit better!
The positive: Really lovely staff at the front desk and in the restaurant. Nice walkable location. Comfortable bed. Quirky and nice decor. Good coffee drinks at the restaurant.
The needs improvement: Gosh, why can't there be hooks to hang the towels on? There's nowhere to put them! Restaurant: just not...very good. At a guess I'd say the quality of the raw ingredients isn't very good? I like the idea of ordering a hot breakfast but it only really works if the result is tasty. Which it never was.
The "be advised if you're staying here": Our room overlooked a street where there was a busker playing for hours. This meant no peace and quiet during the day. Also, there was some really loud music til 11pm on Friday night - again - just useful to know. It is city centre, so that's for better and for worse.
The "folks, you REALLY need to clean up your act": The spa, when I visited on Friday afternoon, was a disgrace. Used drinking glasses and towels everywhere. No clean towels available in the changing room. No fresh glasses for anyone wanting water (dangerous actually). No one monitoring the temperatures resulting in a steam room I'm pretty sure was dangerously hot. Some marks on one of the two hot tubs that looked suspiciously like it hadn't been cleaned in a while. All it would take is someone coming in every 20-30 minutes or so to have made it a better experience. Definitely not worth £35.