小丁之家酒店

Hotel and staff FANTASTIC!! But it is impossible to speak to a real person with hotels.com. I booked a wrong date in error so tried to get this changed. First of all i had to get past the chat bots then chat to a person (maybe) and was told the offline team would contact the hotel to change it. I was told then in an email I couldn’t have a refund but I never asked for one. I chatted to the bots again and was told the same re the offline team then I had an email to say the team couldn’t contact the hotel after several attempts. Apparently I couldn’t speak to the hotel myself it had to go through hotel.com. Arrgghh. What happened to good old fashioned telephone conversations with a REAL person. So, hotel staff amazing room lovely hotel great but failure to get my booking date changed a fiasco due to computer bots…..beware of digital ID it is just the start………

All good, highly recommended, please can you stop Hotels.com hounding me for feedback, this is the third request from a one night stay

Absolutely enjoyed our short stay here at Littledean House Hotel! The rooms were a decent size, beds had comfortable blankets and pillows and the en-suite bathrooms were more than adequate. We were surprised at how much room the kids had to play with their monster trucks 😀! Breakfast was conveniently located at Belfry Inn a short walk away. The view from the garden was lovely. Sand was very efficient at check in and super helpful and friendly when it came to recommendations for food and activities. It was our first visit to the Forest of Dean area and this made for a good experience. Would stay again. We stayed with two small kids 3 and 6 and a wee one 5 months. The staff from housekeeping was also very sweet to the baby.