现代里兹城市公寓酒店

I booked this place for my husband’s birthday for 4 nights. When we checked in we found that the bathroom light doesn’t work and the hot water tap in the kitchen doesn’t work (no water came out) only the cold water tap worked. The fan in the bedroom doesn’t work and it’s full of dust. Tried contacting the host multiple times through out the evening to see if we could get a new room but had no response on messages and never picked up our calls. Contacted Expedia to report the issues and they were also unable to contact the host, as we checked in Sunday I gave the host the benefit of the doubt and thought they may be unavailable, so I tried calling them Monday afternoon a couple of times, shocker still no response. I gave up after that. So for the duration of our stay we had to leave the bathroom door wide open and leave the hallway light on whenever we needed to use the toilet/shower. Washing dishes got difficult as well as the water was freezing cold. Honestly so disappointed with the lack of communication from the host.

The apartment doesnt exist

This is a scam. They say you will be sent details after you book, but they don't arrive and I was left standing on the street in the dark in front of the building without the ability to gain access. Expedia could not help as they could not contact the host and told me to book elsewhere, which I did and Expedia are now refusing to refund my money.

The apartment did not live up to its description as a "De Lux, Luxury Apartment. The kitchen cupboards were de-laminating in several areas and hinges were coming loose on cupboard doors. Also, you had to pay in full, on day of booking, and then, one day before occupation they demanded a further £100 pounds before releasing the Keys to the apartment