河畔酒店

Great location for a hotel

The hotel itself was excellent, as were the staff. The attached restaurant however, was atrocious. The service was practically non existent. We had tea and (very nice) cake there in the afternoon (eventually), and when we turned up for breakfast the next morning, our tea dishes were still on the table. At dinner time we sat for fifteen minutes before having to go and find someone to take our order. Frozen chips took a hour to arrive. In the morning, despite arriving 15mins after breakfast was advertised, we were told that the chef hadn’t turned up yet. When we were eventually served, the advertised ‘fry up’ meal was made up of the cheapest ingredients eg frankfurter sausages. We were mostly the only customers at the restaurant, and now we know why. This really put us off what was a wonderful hotel.

Shower cold

It was room 206 . There was blood on the bed sheets underneath the pillows. No soap on the basin to wash . Unable to get coffee before nine am please log a complaint and want the refund as urgent please

All floors creak, no sound proofing or seems to be none. Continental breakfast is poor, food offering and facilities, need to ask for coffee, cups, spoons.

Reception staff were ok, but they were not very informative, I had to ask where my room was and I was not told that the lift was out of order and my room was on the 2nd floor! The rooms are sign posted as ‘suites’ this is definitely not the case. It was a basic room which was clean. There was no shelf or anywhere to put toiletries in the bathroom which was quite annoying and not practical. There was no instructions for the tv and as it was a smart tv I had to work out where all the channels were, I do feel that someone who’s not used to that would struggle. There was no information in the room about the on-site restaurant which I feel is a big mistake as I had no idea about breakfast. Overall I probably would not stay here again

The staff tried to be helpful but it was a bad night for being a guest in that hotel. A lot of loud noise and slamming of doors almost the entire night.

Room clean, Bathroom and Window not so

Absolutely brilliant stay, hotel staff were nice and friendly, always there to help when needed, lovely comfy room & bed, smart tv which was a bonus

Limited evening menu due to lack of product, less than a third of the breakfast menu was available. Vastly over charged for a £5.00 bottle of wine @ £25.00, little choice of other drinks (no draught beers)

Room was ok, Relatively clean but the floorboards were so creaky I thought I was in a 200 year old house. I went down to the restaurant which didn't have a beer license ordered fish and chips. It came after about 20 minutes with the batter lay on top of the fish (like it had been pre cooked) and it was anemic. I cut into the fish and it was completely raw.

The hotel is nice enough. My husband and I went for breakfast. The floor is not clean, and there are a lot of crumbs everywhere. The 2 pillows are too soft and it's so uncomfortable. No air-conditioning. We only have 2 towels, no hand towels. The bathroom floor is squeaking a lot, and when I used the tap on the sink, it made a weird noise. The ambience in the restaurant is quite dull. But the night reception is very good, we asked for a fan because it was hot and we got it within 5 minutes.

No bar or restaurant as being refurbished, disappointing as chose si could overlook river