树林山丘高尔夫 Spa 度假村酒店

The property is in desperate need of an overhaul. Whilst the communal areas are nice, my room was extremely dated. I do appreciate that the building is a listed property, but the sash windows were rotten and the wooden frame was disintegrating. The sealant in the bathroom had come away from the bath and the flooring and the toilet flush was broken. During a stay of 4 nights, my room was not tended once, towels not changed, bin left unemptied and the milk and teabags were not replenished. Luckily, I only used the hotel to sleep, but would not consider it for a holiday break. I asked twice for information about the Spa, but no one could help. Overall, very disappointed… not at all what I was expecting.

The facade and main areas were good and well appointed, however the moment you step into the hallways, there is damp, wall paper hanging off, and lots of very old ceiling tiles etc with water stains, and looking like they would fall down any minute. This apparently was in the ‘upgraded rooms’ which makes me worry about what the starting point may have been. Bathroom window was very large and right next to the toilet (all at body height) and only had a net curtain for obscuring - great in the day, less great at night, turn on the bathroom light and the staff area has full visibility (I know because when I turned out the light, a member of staff below was looking directly at me). The bedroom window had no net curtain, so your choice in the morning is to dress in a poorly lit room (light bulbs were very inadequate for the room size), or open the curtains in a life of Brian style ‘share all’. The staff were friendly and polite, however at check in the room wasn’t ready (we arrive mid afternoon, because we were booked in for spa treatments), and housekeeping were not ready (which is ok), it was suggested we could use the pool, which we did, but had to pay £2 extra each for towels, as we weren’t able to get any from our rooms, because the rooms were not ready. The bath shower area was so poorly fought through that there was no way of showering without flooding the bathroom all in all a very tired hotel great in the common areas but appalling behind the facade.

I have stayed all over the country with my job but this has to be up there with the worst customer service experience. Gym staff rude, breakfast staff rude and checking out staff rude. I felt like they judged me by appearance a middle aged man dressed casual with a Yorkshire accent when they are used to pampering over elderly rich golfers.

Everything

We had no idea a prom was being held so parking very difficult. Due to prom we were told we could not eat in the restaurant until after 8. We booked a table for 8:30 to be told good stopped at 8. Luckily the chef said it was ok and we could order. Had a nice meal and waiting staff were very helpful. Could not have breakfast as we wanted to as this finished at the early time of 9:30.

Great rooms and ambience...

The hotel was set around a beautiful golf course nice breakfast

Everything

Everything is good about thisvplace

The staff are lovely but we had a standard room and the bed was very uncomfortable, they could do with being upgraded. I have stayed in travel lodges and premier inns with better mattresses. Over all the stay was nice lovely to have access to the pool and spa that made the weekend away even better. The weather wasn't nice so unable to sit outside however that would have been nice. My daughter has disabilities and the staff were all amazing with her and very patient.

Went as we were guests of a wedding. Looks lovely at first glance but when you enter it’s extremely tired. Rooms are in very poor state. Beds uncomfortable. The staff however are amazing and hardworking.

Very comfortable and clean room. Staff friendly and helpful.

The arrival through the golf course in the sunshine was spectacular. And access to the gym and pool is a bonus. Sadly, the hotel part does not live up to the golf part. Rooms are well over due a refurb, very tired condition and on the night I stayed incredibly hot with no fans available in the room or at reception.

Ok stay

The deluxe bedroom upgrade was not deluxe with very old bathroom fittings, windows difficult to open (sash), very noisy squeaky floorboards in our room but we also heard distinctly the boards from adjacent room (at 3.00am !). Also noisy conversations from adjacent room Very expensive breakfast at £15.00 each (not taken) Good local restaurants and pubs in short driving distance.

The Hotel is a lovely building and the grounds are beautiful, we were upgraded to another room which was so spacious and comfortable and the bed was so comfy, Jamie and i didn't get the other mans name on reception, they were amazing, made us feel so welcome and nothing was too much trouble, i would stay here again.

Peaceful, tranquil and quality food and service.

Very friendly and helpful staff. Room was very dated but clean, spacious and extremely comfy and offered a good nights sleep. Public areas were best and tidy, unfortunately I didn’t get chance to try the restaurant or spa. I would visit again - thank you

Excellent location! Staff were so helpful - nothing was any trouble. Food was very good. Excellent all round.

Convenient location. Value.