There is a 24hr reception desk. I took my mom and my moms friend and they are elderly and require walking aids. I did send a message via the hotels.com app but it never reached the hotel. The filippino receptionist (I forgot his name, sorry) was very helpful and did everything he could to change the rooms so that we were still close together and that my mom had a room on the ground floor and that it was accessable.
The rooms were big and spacious with a king bed and en-suite. Was very clean.
Would definitely stay again. Also dog friendly so can take your fury friends with you.
Stayed two nights in a Double Room with Sea View which had a nice view of the beach and pier; worth the upgrade. The room was a great size, tastefully decorated, kept clean and well equipped with amenities such as tea making facilities, hair dryer, desk fan, ironing facilities.
The room upgrade included breakfast; standard hotel buffet breakfast, plenty on offer, refreshed regularly, overall good value. Staff courteous and professional throughout the service.
Everything we asked from reception was granted efficiently.
Bath was very slippery, as they often are. There was a sign saying a bath mat is available if you ask at reception but I think this would be better provided by default.
Yes in some areas the hotel needs a bit of TLC but you have to understand that hospitality have had a horrendous few years for business and are likely in recovery/survival mode; give them a chance to recover first with a good season! A chipped veneer or two can wait!
Would definitely return.
They have great view, very helpful and friendly service; location is perfect, we had very good experience there.