贝德福德阿姆斯酒店

We had a delayed check-in as the toilet was faulty, plumber was fixing. We received complementary drinks while waiting. We were told if he hadn't fixed it they would have cancelled our booking even though we were there, after a 100 mile journey for a family party and checked in online!! No "we will accommodate you in another hotel!" The room obviously had had had a lot dogs staying in it. My husband's socks were covered in hairs and the smell of dog was dreadful. It was a very run down room , frayed carpets, paintwork badly marked, chunks out of woodwork . The plumber left bits everywhere, we had it vaccuumed when we went out, plus the bedroom carpet, as clearly it needed it. The mini bar contents (always check the mini bar!) bore no resemblance to the list. The internal door sounded like someone was using a battering ram to gain entrance every time the outside door was used. On the plus side the shower was great, a rain shower and hand-held attachment. No shower cap provided, so take one. The view was lovely, parking okay and quiet. We were going to stop for breakfast, but frankly, we couldn't wait to check out. Evan tried hard and gave us a miniature whisky and very small bottle of white wine as an apology. Shame we drink neither, but we took them anyway. Honestly? Never again. "pet friendly" rooms, should be hard floors, excellent cleaning and maybe a better description of the hotel to say, no rooms are dog free.

The was room was very clean and staff very welcoming on arrival. We had food in the restaurant which was delicious

Excellent food, very comfy room and brilliant staff. A great place to stay

Our room was excellent. Lovely and clean. Large bed, Nespresso coffee, clean bathroom. All the staff were friendly and helpful. The food was excellent. The place was quite large with a lovely large fireplace , and the fire was lit as the weather was quite chilly when we stayed. This place will be even better in summer as there is a lovely outside area. Very dog friendly with dog hamper provided in the room. We will definately stay again.

Great staff - spacious room and great amenities

Absolutely everything. Evening meal, service and staff were excellent. Delicious breakfast and friendly staff. The room was amazing, not in the main building itself but you couldn’t expect more. Countryside views. Overall a great stay. Would highly recommend.

Staff were friendly, room was lovely.

Great service and amazing room.

This is a beautiful hotel! Only wish we had more time to explore this lovely community. Will come stay again when I have more time. Room was spacious and had everything we needed. Great staff!

Great hotel, and very friendly and helpful staff. Highly recommended.

Great room, very friendly staff, nice breakfast

Very clean and comfortable room. Great staff and a very good meal.

Nice large room and lovely breakfast

Excellent room with everything you need. The team are brilliant and very helpful. We had team meeting there as it was a central place for us to meet and the staff were super helpful arranging somewhere quiet for us to have our meeting. The coffee and lunch throughout the day was excellent as well as my evening meal the night before. Excellent venue and I will be back in a few weeks.

Excellent bedroom which was very comfortable and clean. Fantastic customer service with delicious food both for evening and breakfast.

The room was ok, however the lighting in the room was quite poor. I have never had only one hand towel in the bathroom for two people. When I asked for a second hand towel I was told it’s company policy to only give one. The shower head needed replacing and all that happened when it was mentioned at reception. It was turned round.

Very cosy

Very nice room with excellent facilities. Unfortunately the food was disappointing although my criticism the following day was handled in a professional manner.

Our cooked breakfast was excellent in terms of quality, quality and cooking.

First time staying in the hotel and it was great. Great staff, great food and Dan in the bar was down to earth and engaging.