格拉斯梅尔天鹅酒店 - 酒店集团

Very enjoyable stay. Our room was nice & big and the bathroom was spotless. Comfy bed but would have liked a softer pillow. Very friendly, helpful staff.

Visit the lakes regularly, normally stopping in a holiday cottage however as we were only visiting for one night booked the Swan at Grasmere and so glad we did. Staff were very friendly and accommodating, room (budget room for £85 B&B) was perfect and large and think was only a budget room as it didn’t have much of a view. We ate out at the Yan Bistro up the road as we’ve been wanting to go there for some time (which I can highly recommend) so can’t comment on the food at the Swan but what we saw being taken to tables looked very nice. Breakfast was great with a lot of choice and cooked to order. Will definitely be staying again and will bring our dog next time as it’s very dog friendly!

Fabulous location, 5 minute walk from centre of Grasmere. Great rooms but bed and pillows very firm only downside. Some people may prefer that. Pub itself has a great menu and beer selection, plus a fabulous breakfast. Great value for money. Public transport all over local area from bus stop outside front door.

Everything about the stay was great, but was disappointed upon arrival to find that the room hadn’t been made whatsoever. Meaning waiting for a new room and the early checkout reduced our overall time there. If it wasn’t for this issue. It would of been overall perfect stay

Good accommodation with great facilities in an amazing location.

Was made to feel very friendly for start to finish. The room was lovely, spacious and clean. I mean very clean. The bathroom was spotless. Location is good, just outside Grassmere and the food was great. Will definitely stay with this hotel group again.

Lovely hotel, staff brilliant & good food, the breakfast was excellent. We are not dog owners & liked the fact dog friendly areas are cleared designated & kept well away from the breakfast & bar areas!

Once again really not happy with this hotel chain, had a bad experience before in Whitby and had the same experience now :( the room was like a motel room in a parking lot and extortionate price for what it was. Will be avoiding this chain in future. Staff were also rude at times and were all sat round socialising at one point when people were waiting at the bar to be severed. Not great

Lovely room ,clean great food.

We had a lovely stay. Our room was very comfortable, the food was excellent as were the staff

I booked this hotel in the langdale valley as a surprise stay for me and my partner. We checked in around 4pm. On arrival the host told us they had a problem with the room the radiator would not switch off and had been like this for a couple of weeks. We entered the room it was hotter than the hobs of hell !! We were told to open the windows and give it half an hour. Which we did but made no difference. Even the host said he could not sleep in that room ? He told us they were fully booked and no other rooms were available. I resorted to finding another hotel in Grassmere called the Swan who found us a room and made it ready for us at an hours notice. My issues with this hotel are… 1 why were we not made aware of the problem with the room “BEFORE “ check in ?? 2 No effort was made to find a local Hotel alternative? 3 The host couldn’t give or authorise a refund on the day . Told us we would receive a call the next day . 4 We didn’t get a call back from the Hotel. 5 We had to call 3 x times left messages asking them to call back which they didn’t . In fact I got through at the 4th attempt. 6 I got no apologies for the state of the room and poor communication. Just told to call Hotels.com for refund. 7 There was no attempt to redeem the situation like offering a discount on another stay etc. My advise to anyone wanting to book this hotel is DON’T !!

Comfortable, cosy and great value. Breakfast was delicious.

I travel a lot for work and stay hotels 2-3 times a week, when I say this hotel is clean I mean immaculately clean. The rooms are spacious and comfy, the staff are incredible but the food in the restaurant was simply stunning. Say hello to Nellie and Nigel and of course Parker the dog.

We had a 2 night stay in December. Staff were very friendly and helpful. Room was large and comfortable. Food was great and portions generous. Free parking and WiFi were welcome. Hope to visit again soon.

Absolutely no allowance for early check-in. Common areas are lovely and cozy. Great and plentiful breakfast options. We had a long haul to our room lugging suitcases up and down many sets of stairs.

A very comfortable room

Great short stop for an overnight stay. Welcoming chatty staff, lovely food and clean spacious rooms. Great atmosphere and perfect location for Grasmere village. I'll certainly be going back.

Friendly staff, great breakfast, great evening meal. Would definitely reccomend stopping at The Swan.

I really dont like doing this, but we decided that we wouldnt return to the Swann. We have stayed here for years and now it has changed hands and there were quite a few things that we all agreed wasnt up to standard.

Location was perfect for us. Staff absolutey brilliant. Very dog friendly. Superb outside space. Food excellent choice and great quality very well cooked. Only negative was our bathroom which for the larger gentleman was a little small, but clean and well appointed