Washford火车站酒店

Avoid! Arrived at 3pm to check in and the place was locked up, no one there at all! Someone who lived there arrived and said that he would get someone for me. They unlocked the door when they went in but there was no member of staff in sight. Tried calling the owner 5 times but all went to voicemail. Contacted Experia who also could not get hold of the owner. I then had to change my plans and return home. At 6:24pm, the owner text to ask what time I was going to check in. I called straight away but went to voicemail. The owner then called me back, I said that no one was there to check me in so I had to change my plans and leave, he said he would process the refund. Today, I had an email from Experia to say that they could not get hold of the owner and, therefore, could not authorise my refund. To say I am annoyed is an understatement. My money was taken, the service was not provided and I am not getting my money back. Avoid at all costs. If you do go, it is not as advertised either as the restaurant and bar are closed. Would give 0 stars if i could.

The website says it is closed on Monday and Tuesday, add Wednesday, Thursday, and Friday! Very noisy beside the A39, no double glazing. Breakfast hit and miss. Sometimes got what I asked for, but twice not even asked, just a plate of eggs on toast instead of cereal. Friday, no-one showed up to give me any! No TV in rooms. Weird! Bar area dirty. Same bits of rubbish on the floor all week!

Shocking. We've never walked out of a hotel in our lives, until now. When we arrived for check in, there was no booking office as such, or reception. A member of the public helped us locate a representative, who seemed indifferent on our arrival, and there was chaos and confusion regarding our arrival, they seemed to argue and bicker amongst themselves. No proper records were evident, we signed a visitors entry in pencil on arrival, and we were shown to a basic room, which upon further inspection, fell below what we would regard as appropriate. The bed didnt appear to be clean, either the bedsheets, or indeed underneath the bed which was horrible, and upon testing the shower, the cubicle drain was blocked, so we decided to leave shortly after arriving. Despite this room being offered with a Pub below, we were told that the pub was not open and not told why. Given the nature of our welcome, we decided against complaining in person as we didnt feel comfortable doing so. We have submitted a complaint to Hotels.com, and are awaiting their response.

smelt dirty we didn’t even end up staying!! we left as i have a 10 year old who would not settle because of the noise from the drunk people outsiders the pub didn’t think it would be like that as the area was lovely!

No TV in room.