There was no key at the agreed lock box and the 24/7 customer support was not able to solve the issue. We could not check in as booked. Customer support not able to help. Needed to find immediate accommodation nearby. Alternative key location was in a store far away not walking distance from apartment and not available when needed. No one site support whatsoever. Team not willing to accommodate for extra costs incurred by their failure to provide keys.
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Aurélie
朋友和家人
10.0
/10
评论于 64几周前
Hotels.com verified review
Appartement très fonctionnel, propre, bien situé à proximité des métros, trains et bus.
Conciergerie très efficace.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
There was no key at the agreed lock box and the 24/7 customer support was not able to solve the issue. We could not check in as booked. Customer support not able to help. Needed to find immediate accommodation nearby. Alternative key location was in a store far away not walking distance from apartment and not available when needed. No one site support whatsoever. Team not willing to accommodate for extra costs incurred by their failure to provide keys.
阅读更多
Aurélie
朋友和家人
10.0
/10
评论于 64几周前
Hotels.com verified review
Appartement très fonctionnel, propre, bien situé à proximité des métros, trains et bus.
Conciergerie très efficace.