特伦尼森庄园度假村

Spotless room, friendly staff, breakfast poor if arriving at 9-20 after a swim. Need an app on mobile to enter swimming pool, should be a simple swipe card.

Bed was clean and comfortable. Room had all we needed, we stayed in one of the family rooms (two teenagers). Breakfast had what you would expect, but was only offered fried eggs on second morning of our stay, and I was not offered filtered coffee but was sent to the coffee machine instead. So a bit inconsistent on this front. Pastries were very fresh and delicious, the entire family loved them. We chose not to dine at the restaurant, the menu was very limited in choice so kids voted to dine out. Lack of lift is a bit suboptimal but the concierge did offer to help, it’s a listed building, part of the charm. Spa is OK, clean though everything a bit on the small size. Spa access downloading app and registering TBH is a bit of a faff and even though instructions state you should book a slot the receptionist stated this is not necessary.

lots have emailed to complain will not be returning

We stayed here for two nights in February as part of a mini break to see old friends and visit the Eden Project for the first time. We arrived early intending to have lunch whilst waiting for our keys but to our delight the room was ready early. We had a light lunch in the restaurant with our friends which was of a good standard. We had requested a wheelchair accessible room as my wife is disabled and we were very impressed with the large size and quality of the room and the facilities within, especially the bathroom. We can honestly say it is the best disabled friendly hotel room we have ever stayed in. The only slight drawback was that it could only be accessed by wheelchair via a dimly lit external path as there is no lift from the reception area to the lower floors but we were happy to put up with this considering the lovely nature of the room, which had an estuary facing patio area. We understand that consideration is being given to converting a room on the ground floor close to the bar. All members of staff that we interacted in were extremely helpful and courteous and I made good use of the pool, sauna and steam room on both days. All in all, we had a most enjoyable stay and would definitely stay here again if visiting the area.

Everything was fantastic! From easy of checking in with incredible staff, our room was gorgeous and had all the amenities you could need. We dined in the restaurant which was great and used the swimming pool. Everything was super clean and every member of staff we encountered were extremely friendly and helpful. We will definitely be back.. highly recommend!!

I liked the swimming pool. It was very busy though from 8-9. Almost couldn't swim up and down. Maybe open at 7 - 8. Our room didn't have two chairs although there were 2 of us. Only one at the dressing table so had to sit on bed. In the bar the tv was loud on Eastenders. Very off putting if you want to go in there for a drink. I can understand putting it on for events such as the tennis, golf or football but for not for normal tv. People have tvs in their rooms if they want to watch tv.

Staff were very helpful and always ready to help

I have never stayed in a hotel where breakfast and dinner have to be paid for at the time of eating. The trouble with the hotel is it is system focused, but should be customer focused. We will not be using Trenython Manor again.

This is a lovely hotel, and I received a lovely friendly welcome from the night porter when I arrived. The rooms are clean and spacious and the bed was extremely comfortable. I appreciated the EV charger access too. I've rated it 4* rather than 5 as while the room and hotel was clean, the decor looked tired. Plus the absence of a lift, and all the stairs to the second floor was a challenge with luggage.

Un engaño total con las habitaciones. Reclamamos y lo de siempre , q estaba completos. No vayáis.

Booked a garden view room but got fire escape view. Room was small with a number of faults (blocked shower drain, split shower hose, faulty light, no WiFi. The staff were lovely except the owner when I raised the issues, no apology, no effort to rectify. Breakfast started at 8, later than most hotels. Limited room service menu. Dining menu pretentious and expensive.

Spotlessly clean throughout, beautiful surroundings, polite team but all a bit clunky and disjointed.

Great stay. Beautiful location. Would definitely go back as didn’t get to use the spa etc. Breakfast was nice, but a bit expensive. Room was lovely, lack of plug sockets by the bed. Staff were very helpful.

Booked a room with garden view, but it wasn’t - it faced a wall, less than two feet from the window. Room so small that there was only one side table, so no table light. Don’t stay in room 213 unless you are solo occupier. You had to book a slot to use the swimming pool, which was disappointing - and even then there were 9 others using it. Would t stay here again.

We enjoyed our stay, the grounds are beautiful and rooms very comfortable. The staff were a bit disinterested and lacked costumer service attention. We made use of the pool which was nice but having to book to use it was unusual.

Rude staff, overpriced room, meant to be a garden room( we looked at a hedge) Overpriced breakfast wouldnt stay again

Staff weren't very friendly. Pool was small and not easily accessible. Hotel and restaurant systems weren't joined up. Room not cleaned as we didnt put the sign out.

Abi & Ashe we’re outstanding in the level of service that they provided on a personal level

It was very good nice food

AVOID!! While we were initially pleased with the warm welcome from the night porter, several aspects of our visit were unfortunately unsatisfactory. The temperature in our room was excessively hot, making it unbearable and preventing a restful night's sleep, despite the small desk fan. When we reported this to reception the following morning, we were told that nothing could be done. A primary reason for choosing your hotel and travelling from London to Cornwall was the "spa retreat." We were therefore very disappointed to discover that this was limited to a one-hour slot for pool use. This restriction was not made clear during the booking process and was particularly frustrating given the pool was empty during our allocated time. Consequently, we incurred additional expense to use spa facilities at the Harbour. We also encountered issues with cleanliness and what appeared to be cost-saving measures that impacted our comfort. The dust in our room aggravated allergies. Furthermore, for a room costing £160 per night, providing only two small 330ml bottles of Kirkland water and dirty glasses felt inadequate. Similarly, the miniature toiletries were insufficient for two people, particularly for someone who showers twice daily. The spa's policy of not providing towels on arrival, requiring us to use our room towels for both the pool and subsequent showers, was inconvenient and felt like another cost-cutting measure.