西点酒店

Close to train, and in an interesting neighborhood.

Excellent location in a quiet enclave close to Paddington underground ( although we walked past it twice as it’s not that well signposted ! ). Friendly staff, clean and tidy rooms made this a very pleasurable stay. I would definitely come again.

Booked last minute because missed last train..upgraded me to double..wild stat again

Reception staff were not friendly but very blunt, the room was extremely noisy and we could hear the conversation in the room next door and in the corridor. The house keeping staff were talking loudly with each other and banging around when cleaning other rooms first thing in the morning

The Wi-fi was not particularly strong. My room was in the basement and was cold. Some of the plug sockets were damaged in my room.

Facilitys to the room. We been on the first floor without acsensor. We've got a big luggage and we lif it with hands.

Lovely hotel in a great location

Customer Service was awful! Lifts were broken and staff was rude. Shower was small and double bed was a small double. Room was cold.

Small cramped and dated bedrooms, shower is horrible

Clean modern room, great location for a cheap price. Only issue we had was the tv which did not work.

Reception area was nice and clean.Staff was prompt and check in done quickly

Although dated, the rooms are clean and tidy. Will be better if there was a safe and better heating.

The fire alarm went off 6 times in 6 nights we stayed. There was paint chipping on the windowsills the bed broke on our last night they’re just sitting on it. The customer service was great they were quick to help and come up with an answer but when you have two Mercedes-Benz and a Rolls-Royce parked out front and you have paint chipping on your window sills and overall cleanliness issues those two things don’t add up

The location is good but the size of the room & bathroom is very small for two guests.

They went through our bags when we were out and took money!! Only about £1 in change but if they do that in every room they get a lot of money! The staff were also very unhelpful about it, especially the manager! We didn’t feel safe at all! Don’t waste your money.

I had a huge room. Whiich was a nice surprise. Staff helpful. Good shower.

Our stay was excellent staff very friendly and helpful

We booked 2 rooms. One room was so small and not very clean, but there was a wifi connection. The other rooms quite spacious, but no mobile connection and the wifi couldn't reach our room. The bathroom had unpleasant smell. The window is facing another room and the window blind cannot close properly. So, it was disappointing..

The location is perfect!! The staff were great!! We were in London to see the sights and needed a clean, safe, convenient, and affordable place to sleep and shower. So this was a great fit!!

The only thing that I can say was positive about this hotel was that it’s close to Paddington Station. First our room was tiny, second the bed was extremely uncomfortable, third the pillows were so flat I had to use my travel pillow to sleep my neck hurt so bad. Fourth the area around the toilet was so small you’re unable to reach behind you to get the toilet paper where they keep it! (I’m 5’4” it’s not my size), fifth the shower is so tiny that I couldn’t shower without the cloth curtain sticking to me the entire time ( again I’m 5’4” it wasn’t my size). Sixth the internet is super slow and can not be relied on, seventh they want your room key dropped at the front desk every time you leave but then when you ask for it back they never ask for proof that it’s your room key you just tell them the number. Eighth after 2 uncomfortable nights we came back to our room on the third night to discover that a bright flood light was now aimed directly into our room (it was not on the first 2 nights) it lit up the room even with the curtains closed when I called the front desk they told me it wound turn off at 11:30 it was 9 at the time and it finally went off at midnight. Ninth I’m pretty sure there’s a homeless woman that sleeps in the lobby because every morning there was the same woman passed out there. DO NOT STAY HERE!