Very helpful and lovely staff. I booked a single room with a Queen bed, but the room I was allocated had a single bed. I asked for another room with a Queen bed and they managed to give me a 3-bed room with a Queen size bed. However, the WiFi connection was awful, on and off all the time. The next morning they installed a new router, but there was no WiFi connection for a few minutes. Not ideal as I had to send an email urgently, but speed was much better afterwards. The hotel was clean and centrally located, but it looks a bit run down - as many of the hotels in Lourdes. Nonetheless front desk staff were really doing their best. Overall I enjoyed my stay and the wonderful experience in Lourdes.