Hôtel Mercure Caen Centre Port de Plaisance

Our room was comfortable and very clean. The breakfast buffet was better than any we have ever seen. Think of a breakfast food you would like--it was there; eggs, toast, pastry, bacon, ham, cereal, yogurt, two kinds of butter, several kinds of fruit, and machines that offered a full range of coffee types. Best of all, however, was the helpfulness of the staff. They greeted us warmly when we checked in and directed out tour guide into the dining room to meet us. We asked where we might find a pharmacy to by some band-aids, and they went into the back room and brought us enough that we didn't need to buy any.

All good except it lacked staff during the day, went to bar lounge for lunch one day, no one was there so after about 10 mins we went out instead. Reception was empty as well with phone ringing….

Hotel was great, modern, clean, easily accessible from the train station and a pleasant walk. Temperature was comfortable, breakfast was classic and good! Would definitely return if needed to come to this town again. Best wishes for continued hospitality!

Pretty new and comfortable! Staff very kind and supportive. To the garage just take the elevator inside!

Comfortable hotel very close to the centre. Staff very friendly and helpful. Parking available in hotel (€14) but for free in evenings on nearby quayside. Free WiFi fast and reliable (84Mb). Excellent breakfast(€21 full or €10 express formula). Surprised by size and facilities of Caen - usually bypass on way to and from Ouistreham. Definitely worth a visit. Loads of restaurants and bars near the hotel with a lively vibe in the evening.

The room was clean and basic. Nice to have water, some nuts and juice in the fridge.

Always excellent place to stay, perfect location, excellent service and breakfasts

Great location; very clean; staff was extremely helpful in answering any questions and giving directions.

What a beautiful Hotel... lovely size room, comfortable bed, and all spotlessly clean. Secure parking was nice, albeit €14 and a little tight to navigate, especially with a bike rack. If it had been any busier we probably wouldn't have got a space as its shared with the Ibis next door. Breakfast was plentiful and tasty. The staff didn't appear talkative or too happy - maybe they don't like late arrivals but hey. Overall a good stay, and the bonus was a late night drink on the quay opposite

Good hotel. Relatively clean. Room had a couple of service issues but nothing major

Good service, easy electric car charge

The designer sink did not drain properly. My back hurt after sleeping on the bed. There was tea and coffee in the room but no milk, and had to wait a while at reception to get some as there was only one person on the desk.

They charged me twice for same room. Now refusing to credit me back.

Great stay but for the lack of room makeup between days. Good friendly bartender.

Central access.

Staff, hotel amenities, cleanliness

We stayed the night before our early ferry back to the UK. The hotel was easy to find and we had good directions to the car park. The room was spacious and clean. It was a 5 min walk to some lovely restaurants.

Very convenient catching the ferry the following day

Our second time here. We only stay as an evening stop before our early morning ferry back to the UK. Find it clean, friendly and great value for money for two rooms for a family.

Nice modern hotel right by the waterside and minutes walk into Caen centre and to the chateau. Would definitely use it again. Only negative was management allowing noisy work to be undertaken in the room above mine from 8am.