Hôtel Mercure Reims Parc des Expositions

Had a lovely evening. Very relaxing after long drive from Alps on our way back to Eurotunnel

Room was spacious, friendly and accommodation staff, good restaurant menu with vegan options for me. Dog friendly. All in all a very enjoyable stay.

Nice quiet room, but it was a little too warm for good sleeping. The breakfast was outstanding, and all of the staff personnel were friendly and eager to help. I would absolutely stay there again if I was in the are.

Very disappointing.., we have stayed at Mercure in central London, 4 star, & also in Belgium, 4 star. Both were fantastic so booked this “4 star” without much hesitation. The hotel is at best 3 star. It is in serious need of upgrading especially the rooms & bathrooms. The drinks were overpriced & poorly mixed (I’ve never had aperol spritz with so little aperol & Prosecco, it was like drinking Perrier with a hint of orange). Food was mediocre. Room advertised as having free bottled water but none in rooms, fridges empty, & no offer of water by staff at check in, advertised with coffee maker & every photo of all room types shows a Nespresso machine, but none in room, just a kettle! Both other Necure hotels we went to advertised water & Nespresso & had them in rooms. 1st room we were given, lights on bedside didn’t work, & toilet seat & lid would not stay up. Changed room, with no apologies, & next room, lights were working & toilet lid stayed up but not seat!! Couldn’t face changing again! Given 2 room cards but only 1 worked…, took other back to reception..,. No apology & she didn’t ask if room ok this time even though she was same lady who changed our room only 10 mins previously. Air conditioning advertised in rooms did not work….set it at 15degs & still nothing!!! Would not stay again unfortunately & couldn’t recommend.

Excellent value for money - highly rexommended

This is a fun and artsy hotel. The staff is very friendly and the accommodations are very good.

Design

Staff very helpful would stay again

Really shabby rooms, cracked tiles, dirty chairs and carpets.

Great stop off on the way to the Alpes. Helpful staff and dog friendly, great breakfast !

We stayed on our way to England. Such a find. Loved the concept and everything. Well done. Food was good but breakfast was great.

Further out of town than expected & no tea / coffee in the room despite the kettle & mugs !!

Only positive has been the outstanding restaurant staff, with quality food and drinks. The receptionist lady slow, not caring, unprofessional. Room seems like it was an ibis and not a 4 star hotel. Plus noise during the whole night... Never again

Good sized, clean rooms

We had a great visit. There is a really cool restaurant/bar at the hotel with a good selection of champagne.

This was an Ad-Hoc stay over and the hotel fulfilled its purpose, was clean and staff were helpful.

Convenient hotel for overnighting, on the edge of town, easily accessed off main routes. Walkable distance to the centre. Hotel is possibly a bit dated, but staff were quite friendly and welcoming.

Pleasant hotel, some nice artwork around the place. Half board dinner was plain but competently prepared. Breakfast ok but everyone ignoring the taped arrows for covid protection and no sign of staff to restock when bread ran out. Also wooden disposable cutlery?

Good clean hotel stayed one night travelling through france

The hotel was a bit too trendy for us, staff very good. Unfortunately the toilet seat was broken and the water in basin had no pressure. Very disappointing after staying in some great Mercure hotels. Peter Henderson