InterContinental Hotels MARSEILLE - HOTEL DIEU, an IHG Hotel

Perfect

Lovely stay. Thank you!

The only thing this hotel has going for it is great views. Service and facilities were dismal. My balcony had cigarette butts and matches all over the floor. I called and asked them to clean it when they cleaned my room. They cleaned up some but left others. I asked to talk to the manager and it finally got cleaned. The fitness room felt like an oven. It was so hot and stuffy, I didn’t even work out. The pool doesn’t look like the photos. It’s a small pool in a dark basement. When we checked in, we weren’t told anything. Had to even ask where the elevator was. And they didn’t tell me they were charging my credit card $900 for incidentals, instead of holding it like every other hotels does. It was credited after checkout but for anyone who pays interest on their card, or is reaching their credit limit, this could be a problem. Lastly, the taxi the concierge arranged to pick us up to go to the airport came 20 minutes late. The man on duty didn’t seem concerned; just said, “Oh you have time.” This Intercontinental Hotel acted like it was a 3 star hotel.

The hotel is very good overall. The only problem we had was the taxi reservations. We asked the concierge to reserve a taxi for us, once to go to the restaurant and the other time to go to the airport. Both times the taxi was late, especially the driver of the airport service didn't show up and we had to call for a new one. We almost missed the flight.

Service Amazing !

El hotel es muy lindo por fuera pero por dentro es super confuso más si vas con niños ,la habitación es como de un hotel 3 estrellas yo estuve con niños y un dolor de cabeza salir de un ascensor para después cruzar una puerta abrirlo con otra llave unas puertas super pesadas no volvería único intercontinental que no me gustó por tema de las habitaciones

We had 2 water leaks on the floor of bath room not resolved during the 3 nights of our stay.

Séjour parfait, avec des personnes qui veulent que le bien être de leurs clients. Cadre magnifique avec vue sur la Bonne mère et accès au vieux port à 2 minutes à pied.

Convenient location. Excellent room.

The restaurant is a disgrace. Super slow, chase after people when you paid to ask you if you paid or not. Never seen this in a 5 star hotel!

What an amazing experience! The hotel is gorgeous and in an ideal location for walking and exploring old town. Our room was lovely and perfectly equipped. Our balcony and its view was a showstopper! I could not have enjoyed it more. The service at the hotel was outstanding - from the personal greetings to the extreme helpfulness. Would stay here again in a heartbeat and will always recommend to anyone traveling in the area.

I am writing to formally address the issues we encountered during our stay at your hotel. We checked in on December 28, 2024, at 10:30 PM, far later than the standard check-in time of 3:00 PM. Upon arrival, we were assigned a room that had a non-functioning HVAC system. We had specifically requested accommodations for four people; however, the room was not prepared to accommodate us. Additionally, the room emitted a strong, unpleasant odor, which seemed to originate from recent work on the HVAC system or similar maintenance. After waiting for over an hour, we were offered two smaller rooms. Our party consisted of two adults and two underage children (ages 11 and 12), and the change was far from ideal. Even with the new rooms, we were only provided one key per room, and the key had to be inserted into the energy control slot in order to activate the room's power. This entire experience was extremely frustrating, as it significantly disrupted our stay. To add to the inconvenience, the hotel management requested an additional fee the following day, citing the provision of smaller rooms as the reason for the charge. Given the many inconveniences and unsatisfactory conditions we experienced, I am requesting a full refund for our stay. If this issue is not resolved promptly, I will have no choice but to escalate the matter and pursue legal action. I look forward to your immediate response.

The view from breakfast is worth staying here. It is only a short walk down to the water and all of the charming restaurants. My mom and I stayed here and she loved it as well especially because she could smoke everywhere ha ha ha.

Check In wonderful, location of the hotel and the hotel itself, wonderful. The room is comfortable and quiet until 07.00h. when all the housekeepers come to fill their trolleys avoid a room ending by 14. Restaurant AVOID it, service and dish poor. Breaskfast take it in your room the buffet is poor Check out poor

The Rooms were very pleasant but the outstanding staff are what really made the experience Thank you all

Fantastic Property, absolutely Beautiful

Good, everything was fine. They need a little bit more care on the breakfast, it seemed a bit all over the place.

Lovely central area with lots of things to do/see in easy walking distance. Hotel was immaculately clean and comfortable. Staff were attentive and very helpful

Good morning, Andreea! Here's a review based on your request: I had a wonderful stay at the Intercontinental Marseille. The facilities are absolutely amazing, offering a perfect blend of luxury and comfort. The staff were incredibly friendly and made check-in quick and seamless. I also loved the little details, especially the cosmetic products, which smelled heavenly and added an extra touch of indulgence to my stay. Highly recommend for anyone looking for an exceptional experience in Marseille.

We love the Hotel Intercontinental.This was our third time staying here. Such a great location. We booked a walking tour and all we had to do was walk down from the hotel in 3 minutes to the port where all the action is. A good dining option at the bistro after traveling all day and arriving late. Breakfast was good, freshly made omlettes an option. Historic 19th Century building built as a hospital during the Napoleonic wars so the rooms are large and the public spaces rich in decor.