皇家埃尔蒙特酒店

Room isn’t cleaned unless you ask them to, bit nobody tells you that when you check in. Even hanging the sign asking the maid to clean the room didnt work. I still came back 8 hours later to an uncleaned room. At buffet breakfast there were flies everywhere. This could have easily been solved with mosquito coils bit I only got glaring looks when I suggested it.

Pool was dirty and could not be used.

Nice people Best Africa

Great

The property canceled our reservation after we made payment and they deducted almost 25% of our money.

The outside of the hotel looks beautiful and the location and gate makes it feel secure. People were helpful and responsive. Our WiFi went off twice, which was frustrating. The food was OK but slow and came wrapped on plastic because flies were a problem. The pool water level was low and appeared more murky than clear/blue. For Ghana, it was a nice place. If you’re used to 4-5 star resorts in the western world, this is not that. The lock also took some getting used to. The blinds in our bathroom were broken so I felt like other rooms could potentially see into my shower if I didn’t stand in a certain place.

It was very loud. Couldnt get any rest and there is NO WIFI. I STAYED FOR 4 DAYS AND LEFT A DAY EARLY AS I HAVE TO HAVE CONTACT WITH THE OUTSIDE WORLD. I WILL NEVER STAY HERE EVER AGAIN!!!!

First glanced driving up looks beautiful but once in basic , nothing to shout about. It’s noisy from our room we kept hearing prayer calls from the distance no curtains so you get light in all night. It’s a shame because our rooms were upgraded and staff were friendly but if you plan to eat dinner forget it. It took 2hrs to get our meal when ordered because the same person serving is also the chef. Breakfast was cold and basic and when ordered because we didn’t like the free one it wasn’t great either pancakes tasted strange considering it took an hour to get it. Overall wouldn’t stay there again Could do better.

The room smelled of fumigation chemical, they don't accept payment by card, they dont offer toothbrush. The staff were amazing, the food was good.

The staff here were great.

The staff was very accommodating and gave many recommendations. The room was nice, it could have used a softer bed.

Beautiful property and a great accommodating staff. I would highly recommend this hotel.

We booked 5 rooms here for my family. Very clean and spacious rooms. They can improve on their free breakfast offering. The small eating area with the tables not being clean timely, left room for flies to roam. If they can improve on this and make sure the food is fresh and hot, they will get 5 stars from me. Great staff. Very comfortable rooms.

Bed wasn't too bad and the guys at the front were very nice. However the wifi was absolutely trash - totally unusable when it would connect which was not often. AC did work and cooled the room which was good though it took several hours to

Pictures do not do this property Justice it is an absolute gem

The staff's attentiveness, politeness and professionalism is unmatched. Very down to earth but professional. The pool is magnificent. The rooms are clean but really need to be modernised. Shower didn't drain properly and water was not hot. Breakfast was OK but not suited for outdoor service. The food was covered with flimsy cling film so flies were having a wonderful time. Food warmers didn't keep the food warm. There was no juice - just water and tea. Definitely room for improvement there to make it really feel like a poolside breakfast. Overall it's not a bad place to stay. The location on a hill is lovely and the buildings look good but next time I'll pay a little extra and just stay at Lemon Tree.

The complimentary breakfast was very good and they brought it to the room because they didn’t see us come down for it. That was impressive. We were only there one night. Unfortunately the door to the room was a bit of a challenge to close but we made it work.

Everything was nice, great large pool, good location away from traffic, clean, good breakfast, relaxing atmosphere, good service

The room was nice and clean and we have a really nice breakfast. Just need to fix the doors of the rooms as it is a bit hard to close them.

Hospitable and extremely courteous staff. Potential to eventually be one of the best lodging accommodations in that vicinity but the management needs to work on the minute finishes. Understand it’s newly built but those uncompleted finishes come at an exorbitant cost down the line