JEN Hong Kong by Shangri-La

Hotel was easy to locate. Staff were friendly. While we encountered cockroaches in the hotel room, we informed the front desk staff, who acted swiftly and relocated us to another room that felt like an upgrade. Overall great experience. Thank you!

Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.

香港小，房間小無法要求。 整體感覺是ok,浴室廁所就真的很小很小。

好

WAI is a terrific server who not only provides good suggestions on the bus to airport, he also Checked the time for me. He’s nice and gentle. You shall give him a raise.

Well located in the western district. 2 minutes to the MTR station. Walking distance to the Harbour broad walk. Conditions of the hotel a bit dated. Can use some update.

要給前台經理和禮賓部職員點讚，熱情有禮，細緻周到。感謝！

今次所有接觸的職員十分細心有禮，感謝。

經與酒店方面溝通後，這段入住時間體驗大致良好。

1. Morning Call失效。 2. 向服務中心表達的部份要求，Housekeeping未有執行。

地點方便，坐的士或地鐵都方便，食店也在附近。雖然價錢略貴。

浴室雖有浴簾，但難免還是會濺出浴缸，排水口太高了，導致浴室地面會積水，建議做導流或改排水口位置。浴缸太淺，泡澡不太舒服。。

交通方便，工作人員服務態度很好。

近地鐵站出口，周邊有超市及食店，房間偏細，床較細，不適合個子高大人士入住。登出日即使有八號風球都基本無延遲登出服務

爬

空調有點冷，晚上凍醒！

Everything was really fine despite the small bathroom.

乾淨，合理房價，會再次入住

提早到達酒店 前台也提前安排酒店房間 由進大門一刻 員工也是滿帶笑容及禮貌接待 到達房間 簡潔的裝潢及擁有一個海景的大窗台 最重要是房間很寧靜。 而樓下街度的食市選擇非常之多。

提出預訂酒店來慶祝生日，酒店方還細心地準備了免費的紅酒和心意卡來祝賀。