Fortune Statue Of Unity, Ekta Nagar - Member of ITC Hotels' Group

Nice property

It was an ok stay. The pool is small. The staff are very courteous but room service was very slow. Breakfast options and taste was very good. Expected Fortune hotels to be a little more luxurious.

Pros: Food, staff, service quality, cleanliness Cons: Room keys are very finicky, shower water temperature & flow rate keep on changing without any adjustments

Surprised that it didn't have a safe in the room. The TV kept tripping several times. Checkin was not very smooth. Although we had booked a River view room we were given a different room & were shifted on protesting. Payment was demanded in advance & again during check out, had to show them the receipt to prove payment had been made. Overall experience was not as expected from an ITC Hotel.

Food spread can be better. The main course for breakfast can be of better variety. Three days we had idli in the south indian section. Chutneys served with idlis need to get way better. Rest all was good. Thank you team.