柏悦套房

Helpfulness and speed of great service from all the staff . Great value and no surprises. Rare. Peaceful but right in the heart of Park St.

Spacious, very clean, well maintained frequently serviced rooms with modern good quality furnishings, and amenities including a/c, fridge, hot water. Breakfast is included, excellent variety. Very polite and helpful staff, nothing was a big ask. Only downside was the noise of traffic on Park Street which was really the sounds of Kolkata life.

I booked this property via Expedia believing it was a proper hotel in the Park Street area. Unfortunately, it is not a hotel at all, it’s closer to a homestay/guesthouse setup, and the listing is highly misleading. The property is dirty, and the entrance is in a narrow, shady alley, which feels especially unsafe at night. There is no proper reception or front desk, and no identifiable staff. There are random people constantly moving around the building, which made me feel very uncomfortable as a guest. There is ongoing construction and noise throughout the day, making it difficult to rest. The amenities advertised are not accurate. They claim to have a restaurant and breakfast facilities, but in reality it’s just very limited in-room dining. Breakfast consisted of only one item, with no real choice. None of the facilities shown in the photos actually exist. The photos are deceptive and do not reflect the real condition or setup of the property. To make matters worse, once you’ve made the reservation, getting a refund is extremely difficult, even if you’re uncomfortable and choose not to check in. As an international traveler visiting from the US, this was a very disappointing and stressful experience. I would strongly advise others to avoid this property and not rely on the Expedia listing.

I booked this property via Expedia believing it was a proper hotel in the Park Street area. Unfortunately, it is not a hotel at all, it’s closer to a homestay/guesthouse setup, and the listing is highly misleading. The property is dirty, and the entrance is in a narrow, shady alley, which feels especially unsafe at night. There is no proper reception or front desk, and no identifiable staff. There are random people constantly moving around the building, which made me feel very uncomfortable as a guest. There is ongoing construction and noise throughout the day, making it difficult to rest. The amenities advertised are not accurate. They claim to have a restaurant and breakfast facilities, but in reality it’s just very limited in-room dining. Breakfast consisted of only one item, with no real choice. None of the facilities shown in the photos actually exist. The photos are deceptive and do not reflect the real condition or setup of the property. To make matters worse, once you’ve made the reservation, getting a refund is extremely difficult, even if you’re uncomfortable and choose not to check in. As an international traveler visiting from the US, this was a very disappointing and stressful experience. I would strongly advise others to avoid this property and not rely on the Expedia listing.

The rooms were very large and clean and a good value.