Alila Villas Uluwatu

Very helpful staff

All was perfect

Lovely resort perfect 👍

superb

Exceptionally lovely staff, like truly wonderful people took very good care of us. Hard to find a more friendly, caring and hospitable hoteliers. The buildings and grounds were impeccable. The food was a little flat but the service more than made up for it!

Absolutely beautiful and serene! This place is a must for anyone who wishes to visit Bali :)

What a la Amazing hotel, worth the hype. Best hotel I’ve been to in Bali , better than both four seasons I’ve stayed in before! Service is amazing and the design of this hotel is a master piece! All villas with big pools, yoga in the morning - food is delicious! A dream stay

Lo que no me gusto es que el local que tienen para ver la puesta del sol no se ve

Simply wonderful if you can afford it. The real deal

This property is in a beautiful location & is good if you want to visit savaya but it’s 2 or 3 nights maximum but it does have major service issues: Clear shortage of staff in all front of house areas. Often waiting for someone to attend to you. Lack of recognisable reception or concierge really doesn’t help. Staff often confused if breakfast is or isn’t included. Also, Breakfast menu changes daily which clearly creates quality control issues in the food because a lot of the dishes are poorly conceived and executed. Worst breakfast I had in the 6 hotels I visited in Bali. Going back to basics with 2 or 3 daily specials would massively improve service, along with making it inclusive for all market's. We ordered two glasses of champagne for dinner, cold glasses turned up but champagne was over 15 minutes later and then total confusion between all 5 waiting staff what to do because they realised glasses were no longer cold. It took over 20 minutes to get 2 glasses of champagne. Staff vanished for over 15 minutes in the sunset bar, we just left without signing. What became obvious during my stay is the hotel has a lot of weddings & I think this leads to the staff shortages and quality issues. Everyone is trying to service the hotel & the wedding at the same time. Hotel just needs a new GM as the issues all come from the top. Staff clearly not well trained & organised. For reference, I stayed with a friend & we travel the world in the best 5 star hotels.

The best

We had an amazing stay at this beautiful resort. The team was so welcoming and ensured that we were comfortable throughout our stay. The food at both restaurants - cire & the warung - were fantastic.

Amazing property, staff, views, food, room, EVERYTHING was perfect! Cannot recommend this place enough!

Service and room was exocetpitonal and room was phenomenal. Love this hotel and would come back. Wie our butler was amazing and helpful and lived on chalk gave us upgrade to the Presidental 4 bedroom suite

Amazing venue. Staff were very friendly and appeared to be willing to help but unfortunately consistently under delivered. Apart from two staff the rest were unfortunately we’re very poorly trained. Unbelievably slow service - slowest I have ever experienced in Asia - a simple drink took 45 mins to arrive. 30 mins for a menu to arrive after sitting down at the restaurant. All of the wine was clearly kept poorly - flat champagne for example. Which is a shame as the quality of the food was excellent as was the accommodation, if a little tired. Simple basic training would go a long way and make this place worth the money. There are other cheaper places with better service next door.

Nice and chic place with excellent service. Restaurants are all great!!

The property is absolutely spectacular and we were treated with then utmost care. Randu took extra special care with us at breakfast which mad every morning that much better than the next. One feedback, property to look at increasing the experiences offered - aligned to their sustainability mission. Overall incredible and would absolutely recommend it!

It was a really good experience , far from the city, very calm and comfy with multiple stunning view. I recommend staying at this hotel part of your trip in bali as its slightly far from the city.

A superb hotel, excellent staff and facilities. However it’s located very close to Omnia dayclub which plays very loud music from about 1-8pm. This hampered the relaxation around the pool villa as felt like a rave was happening next door.

My favourite resort so far: amazing views, picture-perfect beach, very attentive staff, the best spa experience, great attention to detail. Please build handrails for the 600 steps to the beach to avoid unwanted accidents. An elevator or tram to the beach (like they have at Ayana Resort) would be perfect, though.