Holiday Inn Resort BATAM, an IHG Hotel

Great big room, clean and great service.

Inconvenient location to access shopping malls.

Kids everywhere. Not what i expected.

Hotel staff provided excellent service, from check in, housekeeping, restaurant but the hotel facilities are old & dirty

The hotel arranged for a pick-up from Sekupang ferry terminal. That is the only terminal that is provided with a pick-up service. The check-in was quick. I had a wonderful 150 mins spa treatment with Rani at Tea Tree Spa.

Excellent front desk services

Amazing Stay and food. Thanks for great hospitality!

Great place to relax with the family. Service was excellent. Dea from the front desk team was amazing in providing us an awesome customer service experience.

The pre-booked transfer wasn’t at the ferry terminal when we arrived. They did instead upgrade us, all good! ✨ Breakfast was great! The veggie/fish alternatives in the restaurant was not available for the three days we stayed tho. And not once was our food order fully correct, after being declined a couple of dishes that were “finished”. This is fine, but not at that high price point. WiFi works, but is slow for video-calls. The gym is in need of maintenance. In short it’s good, but not perfect.

we went during the long weekend break in Jun.. so was quite full.. food and service was average with long wait times.. breakfast was crowded.. most of the other restaurants were closed during the day.. the tea tree spa was really good and recommended..

Nice place to stay. Good staff. Friendly and helpful.

I went to Indonesia for scuba diving. Expedia told me it was possible around Batam. But the beaches and water around Batam are polluted, so no diving! The Holiday Inn resort is in an area that was supposed to be developed by now, but is still highly under construction. Anyhow, staff was extremely friendly and helpful. And the food at the grill was great. So I enjoyed my time. Very relaxing

Holiday Inn resort Batam is our number choice when we go for holiday at Batam. It is family friendly although it is far away from the central area for some. We still prefer to stay here

Kids friendly resort, friendly staffs and very accommodative for every requests that we made. Worth visiting once again for the relaxing spa. Highly recommend the resort.

Excellent!!!

Hotel transport promised to pick up at Sekupang Ferry Terminal on arrival, but didnt. Stayed in 2 bedroom suite. Missing hair dryer and face towels. Phone was spoiled. Housekeeping later brought 1 face towel, when I have a party of 4. Two hours later, housekeeping brought another 3 face towels. Gym is large but old. Equipment is worn out with crickety metal parts. Some is plainly dangerous to use. Resort owner seems to be holding back on a much needed renovation.

Staff were excellent to check in well, arrange transportation to city and ferry while resort is safe n relaxing but the bed mattresses were too old for good night sleep.The bedsheets were stained and itchy. Paid for third person but no bath towels provided though toiletries and ample water bottles were given. The room service was prompt and delicious but overpriced. Breakfast spread was wide but not up to scratch. Porridge was not replenished by 8.30 am while fried rice was undercooked. Disappointing IHG branded hotel !

It is one of the best family stays. The place is clean and the staffs are very friendly. The only setback is that the places I wanted to go for are atleast 45mins travel. The hotel is too far from Batam Center. But if the plans are near Sekupang area than this is recommended.

Transport to hotel was very uncomfortable, almost 20pax squueze into a 12 pax van.TV in the room is spolit, took almost one day to repair. Bathroom water intermittent cold and hot, floor was dirty, bedsheet was dirty. Toilet basin tap was loose. Condition was very bad. Will not stay this hotel anymore.

We stayed on the ground floor, 1 bedroom suite, love the spacious big room, very homely feel.