InterContinental Hotels BALI SANUR RESORT, an IHG Hotel

這家飯店真的是屬於五星級以上的服務，餐廳的菜色雖然不是特別出色。但是比起其他當地的餐飲還是屬於上上之選，其他的設備與裝潢也是很頂級的。服務人員非常親切，值得讚賞。小朋友在自己的游泳池玩的不亦樂乎，適合全家旅遊，更適合年輕人結伴出門開趴。

整體服務品質不錯，房間熱水壞掉也會即時處理

酒店很帮，靠近海滩，海滩有很多水上项目，也有很多酒吧和餐厅 喜欢酒店的SPA和游泳池 餐厅可以提供更多的选择就更好了 参加了潜水，可以看到许多海底生物及鱼类。 还参加了漂流，很刺激。

房間很不錯，泳池好玩，服務人員親切。附近餐廳也多

We have stay for 3 nights in here. Overall is fine. Typical 5 star hotel and nothing more special

是一個很棒的旅程

臨市區以及海邊。非常方便，去沙努的好選擇。

Very closed to Sanur Beach but can't really swim due to many boats parking nearby. I loved the one bedroom villa, has it's privacy but yet can hang around with other guests in the public areas! Walking about 10 mins u can get to local shops and a long streets full of massage shops and restaurants.

床的舒適度不夠五星級，令我失望。 浴室灑水系統水量不足，下水道也會堵塞淹水。 除此，其餘都很好。

Friendly & attentive staff, good a la carte breakfast, very close to the beach, overall is a good hotel and will return if stay in Sanur. We have a pleasant stay for our Chinese new year holiday, thanks!

管家服務態度很好.

Excellent hotel

Spent 3 nights in this wonderful hotel. Nice and spacious room, well equipped and big balcony. Food is good but pricey. Services are 5 stars, Spa is excellent. A bit far away from everything, but I love it so much.

另，我們訂的是海景套房，但給了我們園景及只有少少斜望海景套房，之後我要求換房。他們都馬上安排一間比較好坐向的房間給我們。

Hard to find anywhere with such lovely people. The service was outstanding. Worth coming to Bali to just experience such warm hospitality.

This was my first trip to Bali and it was a great trip. Everyone at Stapp was very helpful. See you again sometime.

3ベッドヴィラに宿泊。ロビーやレストランからは遠いですが、バギーカーで送迎してくれるので、困ることはありません。海沿いはレストランが点在しており、海風を浴びながら過ごすことができます。ホテル内に売店がないのが不便でした。

Les chambres sont très agréables Les lits très bien Le petit déjeuner est de grande qualité La piscine est top

I had an extremely disappointing experience at InterContinental Sanur, beginning August 11, 2025, following a delightful stay at The Samaya Villa Ubud. I Upon arrival, I discovered a live cockroach in the wardrobe. Instead of an immediate room change, staff simply brought insecticide, showing a shocking disregard for hygiene standards. Multiple calls to the front desk went unanswered. When I visited in person, a manager dismissed the matter with irrelevant excuses about room view. The new room’s sink drained so poorly that it was left dirty after use. I tolerated it only because I was already exhausted from prior complaints. The next morning, staff stopped me after breakfast claiming no deposit was on record. Despite my proof of a 2 million IDR credit card charge, I was treated like a trespasser until a senior staff member intervened, later attributing it to a “system error.” This series of events left me feeling neglected and outraged. I later checked online reviews and found many guests reporting the same issues—poor hygiene, outdated facilities, and weak service—with management repeating empty promises. The front desk staff need urgent retraining, and if such conditions continue, the property will severely damage the InterContinental brand’s credibility.

周辺環境は最高。歩いて行かれる範囲に、レストラン、ショップ多数あり、選択肢が多い。ホテルの部屋は広いが、水回りが最悪。シャワーはお湯が出ず、水圧も弱いので寒い。バスタブの水(お湯ではない)を抜いたら、水が漏れてバスルームが水浸し。バスタブは使わない方が良い。クレームするも暖簾に腕押し。スタッフ対応も良くない