罗马 Z3 iH 酒店

Not a 4 star! Staff can’t speak English, need customer service training, charge for bottles of waters kept in room, no bath just a very small shower round the corner. Will never stay here again

Even though it was away from the city center, we could walk to P. Toglliati station to take the suburban train. The lot across has a full service grocery store to get take away foods. The inhouse restaurant was very good. And the breakfast was excellent with many choices.

Very good frendly helpfull staff

The hotel is old, rooms has no proper lights, its been very dark in the room even all the light were on. In the evening I was sitting as if its a single candle light only available, if I on the TV the room gets brighter than having lights on. I requested to change the room 3 times due to the light but all rooms had same very poor bulbs, as well that some rooms also had a bad smell of bathroom. Also this hotel doesnt provide iron, reception told me that previously their customers used to damage irons thats why they stopped providing it. This means we come for a holiday and walk around with wrinkled dresses and take pics like that. There is no kettle for having tea inside the room also. I dont think this hotel deserves to be 4 star, its only 3 stars maybe as its not fulfilling amenities that 4 star hotels should provide. Reception people were also not so friendly. I stayed in same IH hotel in Milan and it was much better hotel and the staff was nice and everything was provided, i expected the same when I booked it in Rome, unfortunately its been totally not same..

Breakfast choices were limited. The property needs a good refresh. The walls and the sofa were dirty. The bathroom was dated.

Poor service at front desk. very poor selection of breakfast and horrible service. They literally take everything away around 9.30 as you are trying to grab a piece of bread or something before their cut off time that they said was 10. and they make you so uncomfortable with them walking around you and making loud dish noises as they pretend to set up lunch tables at 9.30 in the morning. Never staying in this chain again!

Decent for a 4 star hotel but very far from touristy place if using public transport. No veg breakfast options. Hot water issue through out the hotel not suitable after a trying day. Staff is really good, sweet, helpful and condition of property is also pretty good.

Con's: Despite modern looking room online, room had lots of wear and tear and not very clean especially the bathroom. Walls were very thin. Breakfast was the same every day and very limited, food very stale and no hot food apart from scrambled eggs (after 2 days we bought breakfast from the large Spazio Conad store opposite as we could not eat the breakfast anymore). Pro's: Staff were friendly and helpful. Bed was comfy. Getting the 10-15min train in to central Rome every day via Palmiro Togliatti station saved us a lot of money (5min walk away, most trains arrived on time, tickets booked via TrainLine app, be aware station very run down so did not go there at night!). Nice shopping mall opposite the hotel. Disappointed that the hotel fell below the standard expected for a 4* hotel and I would not stay here again. Many thanks to the staff, they were great.

The area in terms of places that were open in the evening, was interesting, but transportation options to getting there were few and inconvenient (45 min by bus to train station). Expedia did not clearly state city centre accessibility was limited. Would have appreciated some clarity about location accessibility, as we did not have a car. Also, we had booked for 2 people, and were expecting at least 1 double bed. It ended up being 2 single beds as no other room was available. No alternative options.

The price was good in relation with the room. The food at the hotel restaurant was good too.

I had a significant mechanical problem with the room and they were unable to fix it. Morning staff made promises and evening staff claimed no one told them. They even said we told housekeeping not to get it fixed Otherwise good clean rooms This property is not close to a metro line and is a 15 minute brisk walk to a bus line

Proper

the breakfast is not good, no fruit and not so many kinds of food. the hot water in the shower does not work well, it's too hot and can not adjust the temperature.

Far away from the city center. They do not have ironong tables or orons. The breakfast buffet os below bad, and they are usonh Nescafe in Rome. Never staying there again.

the location was sketchy and staff was very rude. we notice a car window was broken in the parking lot. when we first arived sara checking us in when asked a question contined talking to her coworker and ignored us, wheb we finally got her attention she ascred as if we were disruptive to her day. wheb we got to our room it wasn't the double beds we had booked and our bathroom light didnt work. we told sara and she told us somone would be up in 10 minutes, 45 minutes later making us miss out dinner reservations, we were told there was nothing they could do to fix it. we had to put a lamp in that barley lit the bathroom. when requesting a new room they said it wasnt possible. check out day they couldn't wait to start cleaning. the lobby was being mopped at 930 and the guy was yelling at us to not walk on the floor, while we were trying to put our bags in the car. worst hotel experience ever.

The head of the shower was a bit dirty and broken. Other than that, all great!

I was catfished. Travelocity should be ashamed to even list this property. I didn’t feel safe here at all. The staff is indifferent. No atm or currency exchange. No welcome. I called to ask how I get from the airport to the hotel by public transit and the lady hang up on me. Twice she hung up on me. It took me two hours to get there. The dump is located in a very rough area of Rome. Actually a suburb of Rome. To do any type of tourist things you have to take two metro lines or even three. Or take the tram and risk being mugged and murdered

The good: secure parking with an anti-personnel gate which required a room key for in/out, and the spaces are large. Air conditioning was cold. Service was mostly very good and the front desk had a good recommendation for dinner, an how to use the tram. Lots of free parking outside. Very close to a supermarket. Excellent COVID protective measures. The bed was comfortable and huge. A beer from the bar was reasonably priced. Not expensive overall. The bad: The first day a man from the front desk knocked once, then very quickly opened the door to my room before I could see who was knocking - VERY IMPOLITE! The shower was dirty. The toilet ran constantly. The floors are covered in a textured plastic tile that irritated my bare feet. The room had a tiny refrigerator that was completely useless. The underground parking has two steep inclines which may scrape lowered or longer cars. The surrounding neighborhood is not very nice and has few restaurant choices. Limited breakfast choices.

If you want to stay outside of the city centre this hotel is the good choice. The hotel has it's free parking. Room was quiet, clean, spacious. Brekfast was good. I would stay here again. My overall rating is 8.5

Need a regular maintenance check in every room. Lights and some switches didn’t work. Toilets flush tank leaking which made the toilet look disgusting. Overall I enjoyed the stay.