NH 弗兰泽酒店

Expedia failed to highlight the rooftop pool is only open during summer, so it was a huge disappointment when we arrived at the hotel in April to be told the pool wasn’t available! We would have booked a hotel much closer to the centre of Florence if we had known the pool wasn’t available.

No tienen apoya valijas, no funcionaba radiador del baño, a utlima hora cuando ya me estaba por ir y con pasajes comprados para continuar, y luego de haber estado 3 dias me hacen un planteo por un pago de la reserva cuando estaba todo pagado por adelantado.

Very well located to the city center and easy reachable from the autostrada. Very friendly service at the reception. Rooms on then last floor have a great view over the river and city.

Nice place with rooftop pool. The beds were terrible. They have balconies but no outdoor furniture. Toilet ran our entire stay.

The hotel staff were very friendly and helpful. The furniture and fittings in the room were scratched and chipped and felt dated (even though we booked a new style room). The area was convenient to the tram, however it felt a little unsafe.

Bad area, the scooters saved us getting back and forth to the city centre. Rooms were not nice and it was the most expensive hotel we stayed in during the whole euro trip. €400/ night. Front desk staff tried to accommodate a bit, but we were very disappointed with the property. Felt like staying in a 2* hotel

We travelled with a family of 6. When we arrived James was very nice. He help get our rooms. The rooms were clean. We had a car and we opted to use there parking. It was very expensive. They also charged 5 euros for every time you took your car in or out. We ended up not touching our car. The breakfast was good and it had a good variety. The pool on the roof is a nice place to relax, however the pool is dirty. It needed cleaning. I took pictures and wish I could have posted. They need to clean it. Other than that the stay was ok.

Amazing property, wonderful service! What paradise. I recommend it to all. The roof top patio and pool area is out of this world. I wil always remember it. You should go!

Excellent hotel! Staff were very friendly and helpful. Very convenient to train and bus and walking distance to restaurants, grocery store, walking distance to Arnot River and Ponte Vecchio bridge. Awesome rooftop deck with amazing views of the city. Very clean and spacious rooms. Very pleased with our stay!

The hotel was good, but the cleanliness was horrible, the worst in my life> Look at the bathroom picture as an example.

Nice hotel. Nothing really special, but a really nice hotel for a good price. The pool deck was beautiful and would have been great but it opened June 1 (the day we left)

Very nice hotel to spend the vacation

The receptionist greeted me with a big smile for when I arrived and even given me a free room upgrade which was so nice of them! I stayed for two nights. I left my toothpaste cap lying around and the housekeeping even help me to put the cap back on for when they made my room, which I think it was ever so considerate of them. The breakfast so so good. Love their creamy scrambled eggs that they had served! Dinner was ok. I would totally recommend staying at this hotel for whatever the reason visiting Florence and so near to the city centre by foot!

Besides the location, the rooms were run down … particularly the bathroom and flooring

The nightly staff was unfriendly and unwilling to help me up their front stairs with my bag. The morning staff tried to make up for it when I checked out; however, the damage was done. The rooms need updating.

Everything was great, the staff were incredibly helpful with reservations and all addnl info requested.

This hotel was perfect! Staff was beyond helpful. We were touring for the first time in Florence for and Emily trip and needed a lot of guidance. They were courteous, professional, patient and friendly. We had 2 rooms and both were very comfortable and clean. The breakfast room had a large selection. It basically was our lunch and then we only needed dinner. Location was quiet and safe. Near the train and a small grocery store. We very much recommend staying here!

shower facility in room 348 was abysmal, some one came and tried to fix but was not competent in resolving issues regarding damaged components. we where asked if we could wait until the next day leaving the property for the maintenance team, we obviously refused and requested the y offer us another room, this room was inadequate so we moved for a third time, in the room was a kettle for tea and coffee. no teabags ,only decaffeinated coffee, once tea and coffee was brought to the room I plugged the kettle into the socket which proceeded to go on fire!!!!!!! we advised reception who sent maintenance up the next day, I had to request a replacement kettle power point the roof top pool was so cold even though the temperature was 37 degrees outside, more like a deep paddling pool !!!!the concierge did not assist with our luggage and upon leaving the hotel one of our guests required the bathroom and proceed to look for the facilities in the main entrance and the concierge followed him and waited for him to return monitoring his movement by looking in the widow reflection until he returned so sad but true. hotel on the outskirts of the old town away from any attractions .

Staff was helpful and nice. Hotel was clean and great air conditioning. Terrible location if you want to walk to attractions. Only close to the train station.

Just a great place and a great staff